Customer Service Representative

SummitNext Technologies Sdn Bhd

Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

We SummitNext Technologies Sdn. Bhd. are a BPO and Technology Solutions provider where innovation meets excellence.

As we continue our rapid expansion we are seeking talented individuals to join our team as Customer Service Representatives playing a crucial role in maintaining the integrity of our E-commerce platform while delivering high-quality customer support and operational excellence.

Position

Customer Service Representative (English & Malay Work in Office)

Location

Office Bangsar Kuala Lumpur

Job Description

Support AI model training through annotation and customer interaction insights.
Analyze logs and user feedback using data-driven methodologies to improve coverage resolution rates and overall customer satisfaction.
Recommend and monitor key performance indicators (KPIs) and evaluation metrics for customer service processes and AI-powered products.
Prepare detailed reports and provide actionable insights based on analysis findings.
Review update and maintain the knowledge base for chatbots and the customer service center.
Perform other ad hoc tasks as assigned by management.

Job Requirements

Educational Background: Diploma and above in any field. SPM graduates are also welcome to apply.
Experience: Minimum 6 months of experience in call center customer service / AI / chatbot training is preferred. Candidates without relevant experience but with a strong willingness to learn are encouraged to apply.
Language Skills: Excellent communication skills in English and Malay (written verbal and listening).
Technical Skills: Proficient in Microsoft Office Suite (Word Excel PowerPoint) for documentation reporting and data analysis.
Customer-oriented mindset with good interpersonal skills; willing to learn and a team player.
Ability to work in a fast-paced environment and perform under pressure.
Strong attention to detail to ensure accuracy and compliance with platform governance standards.

Job Type

Full-time rotational shift 5 days a week

Benefits

EPF SOCSO
Birthday Leave
Annual Leave Maternity Leave Parental Leave etc.
Opportunities for promotion
Professional development

Expected Start Date

Immediately

Know more about us at:

Glassdoor: Instagram: LinkedIn: Website:

We SummitNext Technologies Sdn. Bhd. are a BPO and Technology Solutions provider where innovation meets excellence. As we continue our rapid expansion we are seeking talented individuals to join our team as Customer Service Representatives playing a crucial role in maintaining the integrity of our E...