German Speaking Customer Support fully remote within Europe
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
German-Speaking Customer Care Bike Expert (Remote)
Category: Customer Support / E-Mobility
Location: Remote Work From Home (Europe)
Employment Type: Freelance / B2B Contract
Languages Required: German (native/fluent) English (B2)
About the Role
We are partnering with an innovative European e-mobility company that is redefining how people experience sustainable transportation. They are looking for a German-speaking Customer Care Bike Expert to join their fully remote team and provide high-quality support throughout the customer journey.
This role suits someone who enjoys customer interaction works well independently and has a genuine interest in bikes technology and sustainable mobility.
Key Responsibilities
- Handle customer inquiries via email chat and occasional phone support
- Advise customers on selecting the most suitable e-bike based on their needs
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Provide accurate product information and personalized recommendations
- Support customers with orders deliveries warranties and after-sales queries
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Collaborate with internal teams to resolve escalated cases
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Maintain excellent service quality and customer satisfaction
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Contribute ideas to improve customer experience and internal processes
Candidate Profile
Required:
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Ability to work as a freelancer or via own company (B2B cooperation)
- Native or fluent German with strong written and verbal communication skills
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English at B2 level or higher
- Previous experience in customer support service or a customer-facing role
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Comfortable working remotely and managing tasks independently
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Strong problem-solving skills and customer-oriented mindset
Nice to have:
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Interest or background in bikes e-mobility or tech products
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Experience supporting customers in an e-commerce environment
Whats Offered
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100% remote position work from anywhere in Europe
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Flexible working hours within a broad daily schedule
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Freelance compensation with long-term collaboration potential
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Product training and continuous support
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Opportunity to work with a sustainability-driven international team
Why Join
Youll play a key role in helping customers make informed decisions while supporting the growth of a company focused on greener mobility solutions. Your expertise will directly impact customer satisfaction and long-term success.
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