Services Delivery Administrator, East & South

Job Title

Job Description

Job Responsibilities:
Executes moderately complex service back-office functions including the processing and tracking of service orders ensuring accurate documentation and timely completion to meet service level agreements.
Serves as the primary point of contact for escalated customer service issues resolving moderately complex inquiries and complaints and coordinating with other departments to provide swift and effective solutions.
Identifies and assesses problems using standard procedures escalates issues to superiors and participates in planning and priority settings within their area of responsibility.
Completes work with limited supervision and autonomy setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks.
Administers and maintains detailed service contract records including the negotiation of contract renewals monitoring compliance with terms and ensuring that all data is accurately reflected in the system.
Analyzes and compiles comprehensive service performance reports extracting and interpreting data to provide actionable insights to management and support continuous service improvement initiatives.
Coordinates the scheduling and dispatch of service technicians for customer service requests ensuring that resources are allocated efficiently to meet customer needs.
Supports the financial administration of service-related activities including the verification and processing of invoices reconciliation of accounts and preparation of financial reports to support budgetary oversight.
Ensures compliance with company policies regulatory requirements and industry standards in all service back-office operations conducting regular audits and implementing corrective actions as necessary.
Takes a proactive role in identifying and executing process improvement opportunities streamlining back-office workflows and enhancing the overall efficiency and effectiveness of service operations.

Minimum required Education:
High School Diploma Vocational Education.

Minimum required Experience:
Minimum 2 years of experience in Administrative Support Service Operations or equivalent.

Preferred Skills:
Troubleshooting
Continuous Improvement
Microsoft Office
Data Entry
Documentation & Reporting
Administrative Support
Service Operations
Regulatory Compliance
Technical Support