ShanghaiClient Services Associate

公司简介

TransPerfect 是全球语言服务行业中的头部企业是一家已有30年历史的大型美资集团TransPerfect远非 仅仅是一家翻译机构我们致力于帮助我们的客户提供全方位的本地化解决方案 我们面向有开展全球性业务需求或本地化需求的客户提供多种业务支持服务如自研SAAS系统GlobalLink翻译多元文化和数字营销搜索引擎优化和网站全球化多媒体本地化游戏本地化电子学习和培训生命科学&医药领域本地化服务以及法律支持服务等目前在全球已有超过100家分公司大多数客户是全球性企业以及500强公司等中大型企业

现招聘一名客户服务助理加入我们充满活力和创新的团队作为客户服务助理你将成为我们客户和内部项目团队之间的重要纽带努力确保客户对我们服务的各个方面感到满意

--该岗位需要英文作为工作语言将有全英面试

岗位职责

1. 项目启动与监控

通过我们的集中技术响应客户对新项目的要求

理解并遵守个别项目指令并与项目团队有效沟通

通过向项目团队提供详细的预算时间表和指示并预测成功完成项目的陷阱或潜在障碍启动所有项目相关工作

与制作团队的不同成员合作评估工作范围并为翻译项目和要求估算成本和时间表

2. 客户接触

作为外部客户联系人和内部项目团队人员之间的中心联络点

主动了解客户的行业业务需求和公司文化教育项目团队提供高水平的服务

设定管理并满足客户期望

监控和沟通项目进度确保严格遵守最后期限和预算最终产生高质量的可交付成果

项目的故障排除

调查客户投诉并与客户和项目团队人员讨论问题创造性地解决问题以缓解问题

确保在提交给项目团队之前与客户一起处理和解决任何缺陷

经验要求

本科以上学历

优秀的英语和中文书面和口头沟通能力

优秀的问题解决和分析能力

1-2年客户服务或项目管理经验

较强的组织解决问题和分析能力

具备MS Office的工作知识(此处添加技术系统)

能够优先安排任务并在团队环境中工作

必须愿意学习新事物接受挑战并在成功中茁壮成长

Who are we As the worlds largest provider of language and technology solutions TransPerfect is committed to deliver high quality localization solutions for our clients across various industries. TransPerfect Korea is looking for a as a Client Services Associate to join our dynamic and innovative team. As a Client Services Associate youll be an essential link between our clients and internal production team working to ensure client satisfaction in all facets of our services.

Your responsibilities include

Project Initiation & Monitoring

Respond to client requests for new project initiatives through our centralized technology

Understand and abide by individual project instructions and effectively communicate to the production team

Initiate all project related work by providing detailed budget schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Client Engagement

Serve as the central point of contact for and liaison between external client contact and internal production staff

Take a proactive role in learning about clients industry business needs and company culture educating the project team and providing a high level of service

Set manage and fulfill client expectations

Monitor and communicate project progress ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

Project Troubleshooting

Investigate client complaints where applicable and discuss issues with clients and production staff and creatively problem solve to alleviate issues

Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

Were looking for candidates who have

A Bachelors degree or higher qualifications

Excellent written and verbal English & Chinese communication skills

Exceptional problem solving and analytical skills

1-2 years of customer service and/or project management experience

Strong organizational problem-solving and analytics skills.

Working knowledge of MS Office (add tech systems here)

Ability to prioritize and schedule tasks and work in a team environment.

Must be willing to learn new things be open to challenges and thrive on success