Healthcare Customer Service Representative
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Job Location:
New Braunfels, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Healthcare Customer Service Representative do
Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate efficient and respectful manner on every call as measured by different performance metrics.
Roles and responsibilities:
Customer Support & Communication:Provide empathetic first-class support to customers via phone and email. Manage inbound and outbound calls to service customers respond to questions and educate on programs like Medicare and Value-based Care networks.
Records Management & Compliance:Process validate and respond to inbound medical record requests from various requesters (clients insurance legal) while strictly adhering to federal/state regulations including HIPAA to safeguard all patient health information.
Insurance & Billing Tasks:Review patient insurance claims utilize online portals to verify benefits develop a holistic understanding of plan details and accurately update billing system data (deductible copay coinsurance).
Administrative & Data Integrity:Manage multiple software applications perform data entry and accurately document correspondence and process requests to maintain up-to-date and accurate account information. Track metrics and provide detailed reporting on customer experience and resolution rates.
Requirementsfor our Open Healthcare Roles:
Healthcare SupportExperience
Phone/Email/Chat Experience
Customer ServiceExperience (1 year)
Call Center Experience (1 year)
Technical Support Experience
Health Insurance Verifications Experience (Highly Preferred)
Medical Billing or Coding ((Highly Preferred)
Medical Office
Data Entry
HIPAA
Internet Providers Not Accepted: T-Mobile Verizon MetroPCS or Boost Mobile 5G internet Mobile Wifi
Qualifications/Skills:
Excellent Verbal and Written Communication
Adaptability to Ambiguity
Meticulousness
Technical Proficiency
Customer Focus
Teamwork
Adaptability
Attention to Detail
Process Improvement
Proficient Multitasking
Whats in it for you
Competitive salary
Great benefits package
Professional growth opportunities with the chance to learn from many different functions
A fun and inclusive workplace
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
TaskUs combines expert teammates and cutting-edge technology to solve customer challenges, safeguard users, develop AI and drive growth.
