In the Best Buy Business - Vertical Service Project Management role you will coordinate logistics and vendors to ensure timely site readiness and installation manage site challenges provide immediate support to agents and partners and oversee scheduling and compliance.
What youll do
Manage and resolve site challenges including site readiness delays damaged products and change orders
In-the-moment agent support (scheduling call support filling out paperwork site survey technical)
In-the-moment cross-functional partner support (DAT IT franchisees corp)
Single point of contact for scheduling and product
SME onlocal laws and regulations permitting requirements
Ensures appropriate licensing criteria met
Ensures agents have required tools
Orders project product and applicable consumables on-time and ensures arrival
Accountable to core part returns through agent validation
Rescheduling agents when site is not ready and rescheduling the job
Coordinate and schedule orders in system of record
Manage deployment schedule
Management of overlapping SLAs related to triage of issues
Basic qualifications
H.S. diploma or equivalent
4 years Services Merchant Retail or related experience
3 years management or leadership experience (e.g. leading a team or project)
3 years project management experience
Strong communication skills (written verbal presentation and facilitation)
Preferred qualifications
5 years progressive Services Merchant Retail or related experience
3 years retail management experience preferred
3 years financial management experience
Bachelors degree in liberal arts business or related field
Experience in a large global consumer-oriented business in the retail industry and/or multi-channel/multi-brand business
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.