Recalls, Results and Audit Clerk

Kings Lynn - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Due to service development Vida Healthcare is currently looking to recruit a reliable and hardworking person to join our busy recall and results team. This position will be based predominantly in the Kings Lynn area however multi-site working will be expected occasionally.

This position is for 30 hours per week and the successful candidate must have the flexibility to be available to cover extra hours for annual leave and short notice sickness.

You will work under the Recalls and Results Team Leader but also liaise with the clinical team as required.

Duties will include;

Understand and act upon clinical information received to advise patients of their results according to clinician instruction
Monitor pathology inboxes ensuring all results are allocated to a relevant recipient allocating as necessary and in periods of absence following the GP Reallocations Protocol
Manage queries from patients regarding upcoming tests or results
Process district nurse referrals for all sites
Liaise with the hospital pathology team to resolve any requesting/reporting issues and any problems with the ICE system
Support the proactive management of patients to reduce number of patient contacts ensuring all annual/monthly checks are completed in a one stop shop approach
Understand and act upon clinical information received to set up or review recalls
Generate invites to chronic disease clinics in a timely manner
Generate invites for high-risk drug monitoring recalls
Review records of non-attenders flagging and exemption coding as appropriate

Please see job description attached for more information.

About the Candidate

Applicants should have the following skills and experience:

Excellent attention to detail and commitment to quality-of-service delivery
Conscientious with a strong team-working ethic
Excellent communication skills
Good attention to detail

About Us

Vida Healthcare is one of Norfolks largest and most successful general practices working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years by creating a work environment that encourages talented individuals to thrive and make a difference.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

This position is for 30 hours per week and the successful candidate must have the flexibility to be available to cover extra hours for annual leave and short notice sickness.

You will work under the Recalls and Results Team Leader but also liaise with the clinical team as required.

Duties will include;

Understand and act upon clinical information received to advise patients of their results according to clinician instruction
Monitor pathology inboxes ensuring all results are allocated to a relevant recipient allocating as necessary and in periods of absence following the GP Reallocations Protocol
Manage queries from patients regarding upcoming tests or results
Process district nurse referrals for all sites
Liaise with the hospital pathology team to resolve any requesting/reporting issues and any problems with the ICE system
Support the proactive management of patients to reduce number of patient contacts ensuring all annual/monthly checks are completed in a one stop shop approach
Understand and act upon clinical information received to set up or review recalls
Generate invites to chronic disease clinics in a timely manner
Generate invites for high-risk drug monitoring recalls
Review records of non-attenders flagging and exemption coding as appropriate

Please see job description attached for more information.