Lead, Compliance STAR Operations

Job Description:

About the Role:

Our Risk and Compliance teams are a cornerstone of our business and we are looking for a Compliance Specialist to ensure we follow internal policies local jurisdiction financial service laws and other applicable regulatory requirements.

As an online money transmitter Remitly is growing while maintaining high customer service performance and compliance standards. Remitly is a licensed financial services company in several jurisdictions. Each of these jurisdictions requires among other items that Remitly maintain a comprehensive Anti-Money Laundering Counter-Terrorist Financing and Fraud Investigative program. The Compliance Specialist will be a subject matter expert in our policies and procedures & a point of contact for the team. Presenting cases to the compliance officer and also maintaining an efficient law enforcement request process will form a key part of the role. Reviewing and updating our current SOPs will be an integral part of the role.

The ideal applicant for this role will embody and lead using our cultural values.

This role is based in our office in Manila Philippines.

You Will:

• Work within a compliance focused function within the customer operations team. This function will review unusual activity within customer profiles that may be related to money laundering or fraud. These investigations may lead to regulatory filings.

• Monitor regulatory developments and industry trends and suggest updates to the AML program.

• Identify customer-related trends patterns and issues associated with money laundering terrorist financing and other unwanted and fraudulent transaction activity.

• Evaluate internal reports and related filters to confirm Remitly is monitoring its customer base for compliance with the terms of its user agreementand regulatoryrequirements.

• Ensure we are compliant with the Anti-Money Laundering policies and procedures.

• Review referrals from other sources such as the law enforcement or other financial institutions.

• Learn and share knowledge in a global team environment.

• Assistyour manager with projects on an ad-hoc basis.

• Identify potential gaps within the program and assist with remediation/ improvement projects.

• Other ad hoc duties as required.

You Have:

• 2 years of experience investigating unusual activity and filing of regulatory reports related to AML CTF Fraud Investigations.

• Substantive knowledge of AML and fraud regulations and related typologies within the fintech industry.

• Demonstrative ability in identifying and analysing patterns in transactional behaviour and determining if regulatory reporting is required.

• Experience working in a compliance driven environment while ensuring a positive customer experience.

• Proven ability in contributing to operational compliance programs.

• Experience training other analysts and writing procedures.

• A self starter who can manage projects and tasks end to end with minimal supervision providing regular updates to management.

• Must have a relevant industry (Specialist-Level) Certification.

• Direct experience in either fintech or financial industries.

Integral Behaviours:

• Curiosity (continuously improve data driven & sweat the details): You want to learn and understand how and why things work the way they do.

• Collaborative (Compassionate partner): While being self-sufficient you appreciate and understand the benefits and impact of working together. You treat everyone with respect and compassion.

• Detail oriented (Data Driven): The details matter. You can dig deep to get the information you need and can articulate effectively.

• Efficient (Bias for action deliver on promises) : You know how to prioritise and when to act often with many tasks at once.

• Compassionate (customer centricity): You assume positive intent and work towards serving our customers & supporting your colleagues best interests at all times.

• Be a role model (Earn trust through integrity): You will lead by example and with integrity while working with your team and the broader business.

• Knowledge sharing (Constructively direct): Giving and receiving feedback is a large part of what you do. You will use your experience to assist your colleagues in a constructive way.

• Ownership (Be an owner): You will take on and manage projects and tasks from start to end.

• Leadership ( Lead authentically): You are quite comfortable being the teams go-to person and can easily step up to assist your manager with their tasks. You will also be comfortable training/mentoring newer associates.

Our Benefits:

• Rice Allowance

• Transportation Allowance

• Paid Vacation

• Medical Dental & Vision

• Accident and Life Insurance

• Employee Stock Purchase Plan (ESPP)

• Mental Health & Family Forming Benefits

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.