Field Services Technician
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
OB SUMMARY
The Field Services Technician position will model theNetriomission vision and values each day functioning as a guide for dailyaccountabilitiesand responsibilities. This role will concentrate on the areas of performing proactive onsite visits reactive onsitevisitsand completing supporting tasks and/or documentation supporting those visits. This role includes onsite and remote visits (planned or unplanned) equipmentdeliveriesand other tasks as assigned by the Field Services Manager Field Coordinator Field Supervisor and Client Services Supervisor.
KEY RESPONSIBILITIES
Core Values & Communication
DemonstrateNetrioscore values and culture through daily work interactions effectively communicating between theNetrioteam and customers.
Team Collaboration & Contributions
Contribute to the overall success of the team working collaboratively with others across departments to move operations forward.
Technical & Project Recommendations
Provide recommendations and decisions on the urgency of projects and service appointments influencing the prioritization of tasks and delivery.
Feedback & Improvement
Offer feedback on day-to-day operations interacting with technicians teams and customers to improve efficiency and service quality.
Collaboration with Client Services & Field Teams
Work with the Client Services and Field Team to ensure smooth operations enhancing communication and process flow.
KEY COMPETENCIES
Technical & Troubleshooting Expertise
Strong technical troubleshooting skills with the ability to assess when to escalate issues and when to provide support to technicians.
Customer-Focused
Ability toidentifycustomer needs and ensure that service and project deliveryalignswith their expectations.
Collaboration & Team Support
Actively engages with teams and departments to ensure that tasks and projects are completed effectively and efficiently.
Self-Motivated & Adaptable
Self-driven and able to work both independently and collaboratively within a team to meetobjectivesand standards.
Attention to Detail
Pays close attention to detail in technical work and documentation ensuring quality and accuracy in all tasks and communications.
QUALIFICATIONS
Required:
2 years of experience in remote and/or field support with small to medium-sized businesses in network administration.
At least 1 Microsoft or preferred vendor certification (CompTIA WatchGuard etc.).
Required Experience:
IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
Looking for a Managed Services Provider? NETRIO supports a variety of technology assets and services for small to medium sized organizations.
