Communications Director (or Vice President depending on level of experience)

TITLE: Communications Director (or Vice President depending on level of experience)

REPORTS TO: Chief External Relations Officer

COMPENSATION: OPEN

ORGANIZATION SUMMARY:

Housing Forward formerly known as Metro Dallas Homeless Alliance (MDHA) is a backbone organization that leads the development of an effective homeless rehousing partnership with 150 public private and nonprofit institutions we make the experience of homelessness in Dallas and Collin Counties rare brief and non-recurring. Housing Forwards team members uphold the organizational values of Teamwork Servant Leadership and Flexibility.

POSITION SUMMARY

Reporting to the Chief External Relations Officer the Communications Director will lead the development and execution of communications and marketing strategies that advance agency and communitywide efforts to solve homelessness. This role collaborates closely with internal teams and external partners to lead brand management content creation digital and earned media strategies and message developmentshaping a clear compelling narrative for the All Neighbors Coalition and building broad alignment and support for effective homelessness solutions.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Strategic Communications

• Lead the development and execution of a comprehensive multi-channel communications strategy for Housing Forward including annual editorial calendar and initiative-specific campaigns with defined goals timelines and action plans

• Project manage communications campaigns across channels to completion

• Develop compelling messaging for a range of targeted audiences

• Track developments on homelessness including federal and local policy shifts and media narratives to ensure communications align to the current moment

• Engage internal staffers and initiative partners to get up to date data identify brand-aligned storytelling opportunities and produce relevant and timely content

• Manage media relations and support development of press releases media kits and public statements in partnership with communications consultants and partners

• Manage timelines deliverables and vendor relationships for communication projects and campaigns.

• Produce performance reports with actionable insights for internal stakeholders

Build and manage the communications team at Housing Forward

Marketing and Digital Media

• Execute marketing strategies and digital media campaigns to showcase progress drive engagement and increase reach across all platforms. Produce attention-worthy timely and impactful content for:

  • Website updates and landing pages

  • Social media

  • Email newsletters

  • Emerging media platforms as appropriate

Develop and share messaging and content toolkits for All Neighbors Coalition members and other organizational partners to expand reach Create reports one pagers and collateral for thought leadership public relations and advocacy efforts

• Manage and strengthen Housing Forward and All Neighbors Coalitions brand through brand development brand monitoring and strategic positioning across all communications channels

• Manage Housing Forward and the All Neighbors Coalitions website to ensure content is accurate accessible and aligned to the agency communications strategy

• Monitor analytics to refine strategies and report outcomes

KNOWLEDGE AND SKILLS

The successful candidate will bring:

• Strategic Communications: Ability to advance communications objectives by defining target audiences crafting and tailoring key messaging for each audience and identifying appropriate channels of communication.

• Narrative Framing/Storytelling: Ability to create captivating and influential content and translate system initiatives and progress into overarching narrative and distinct stories that meet political cultural and community moments.

• Digital Marketing Proficiency: Proficient in developing and leading digital media campaigns. Fluent in creating digital content for social media email marketing and web platforms.

• Writing & Editing Mastery: Exceptional clarity precision and polish in short- and long-form writing. Strong writing editing and attention to detail.

• Marketing and Design: Proficiency with marketing and brand management; experience with marketing and design tools (e.g. Canva Photoshop WordPress Hootsuite)

• Project Management & Organization: Ability to move projects to completion on time juggle multiple deadlines and coordinate across teams.

• Adaptability & Judgment: Comfort responding to fast-changing narratives with strong situational awareness and professional discretion.

REQUIREMENTS

• Bachelors degree in marketing Communications or related field OR a minimum of 5 years of relevant work experience

• Demonstrated experience managing multi-channel communications strategies and projects

• Reliable transportation valid drivers license and car insurance (minimal travel required)

• Must be able to lift objects up to 25 lbs.

WORK SCHEDULE

Housing Forwards standard business hours are MondayFriday 8:00 AM to 5:00 PM. Occasional evenings or weekends may be required to attend community events or partner meetings. Employees are currently expected to work in the office at least 3 days per week.

COMPENSATION AND BENEFITS

• Competitive salary based on role level (Director or Vice President) and experience aligning with our internal job leveling structure

• Flexible PTO policy for full-time employees

• Paid holidays: New Years Day Memorial Day Independence Day Labor Day Thanksgiving and the day after Christmas Eve Christmas Day

• Days of Service: MLK Jr. Day Juneteenth Election Day

• Benefits include:

  • Employer-matched 401(k)

  • Medical dental and vision insurance with employer contribution

  • Employee Assistance Program

  • Employer-paid short- and long-term disability insurance

  • Basic life insurance

  • Organization-provided laptop; phone/hotspot as needed

Questions about this position
Please contact Kelly Phoumivong: