Head of Operations College of Social Sciences 106721 Grade 8

Position Details

College of Social Sciences

Location: University of Birmingham Edgbaston Birmingham UK

Full time starting salary is normally in the range 47389 to 56535 with potential progression once in post to 63606

Grade: 8

Full Time Fixed Term contract up to June 2027

Closing date: 10th February 2026

Interview date:24th February 2026

This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.

Previous applicants need not apply.

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.

We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.

Find out more about thebenefits of working for the Universityof Birmingham

Background

Based across our world-class campuses in Birmingham and Dubai the College of Social Sciences (CoSS) is a global diverse and inclusive community of currently more than 12500 students 900 academics and 300professional services staff. We are committed to our strategic goal of driving social change for a fairer and more sustainable world. Our staff and students benefit from being in communities with rich cultures and contribute to the regional and global workforce and economy. Our four schools Business Education Government and Social Policy and Society are in the vanguard of innovative and impactful research and teaching across social science.

This role would be based in the School of Social Policy and Society. The School delivers a suite of undergraduate postgraduate professional and executive education programmes to a diverse and international student population. We undertake research that matters collaborating with our research partners from the private public and third sectors from across the world.

Role Summary

The Head of Operations (HoOp) plays a key role in supporting the Head of School to deliver on University College and School strategy. The role balances strategic thinking with delivering operational excellence through leadership of the professional services teams frequently requiring the post-holder to translate complex strategy into operational plans.

Reporting into the College Director of Operations HoOps are key members of the School Strategic Management team College Professional Services Strategic Leadership Team (PSSLT) and College Management HoOp role is a College role based locally within a School and part of a team of senior professional services leads within the is a key aspect of this position with occasional cover and support to other Schools within the College based on operational demand and business need

The HoOp will be required to work strategically with excellent communication and leadership skills significant operational experience and a commitment to continuous improvement of excellent service delivery through a collaborative and inclusive approach.

Main Duties

Leadership

• Provide the Head of School with exceptional leadership support in order to ensure both the Schools strategic and operational priorities are delivered to a high standard.
• Work effectively with the Schools Senior Management Team (SMT) translating strategy into practice and ensuring clear communication or the Schools priorities to professional services teams.
• Lead and manage professional services staff in the school to ensure effective positive working relationships at all levels both directly and through working with interim and matrix managers.
• Lead staff through periods of change communicating a clear and positive vision and acting as a role model.
• Ongoing development and support for direct reports through coaching and training both formal and informal.
• Developing teams that consistently embody and demonstrate the University values and an ability to lead by example.
• Working with senior Professional Services colleagues across the College lead on the continuous improvement of operational service delivery.

Strategic and Operational

• Work in partnership with College Business Partners (as appropriate) to support the Head of School in developing the Schools Strategy in the context of the CoSS 2030 and the University Strategic Framework.
• Engagement with strategic initiatives including with external partners ensuring that the required professional services contribution is made.
• Work as part of the College Professional Services Strategic Leadership Team to provide a critical link between University Professional Services College and School. Balance local needs with overarching University and College objectives and ensure that practices are aligned wherever possible ensuring the delivery of an outstanding student and academic experience.
• Work closely with the College Finance Team Head of School to understand the schools operational budget and support in year financial planning processes
• Oversee the School Operations Teams day-to-day management of operations within the School including facilities management security maintenance administrative services and ensuring that the School has appropriate health and safety procedures in place.

Governance and Compliance

• Support the Head of School in ensuring that the School has robust governance and decision making structures that are fully aligned with those at College and University level.
• Lead role in understanding requirements for compliance with accreditation and regulatory bodies as relevant to the School and responsibility for operational aspects.
• Ensure that the Schools committees are supported to a high standard and ensure that decisions made are communicated and followed up as appropriate.
• To take the lead on ensuring that the School complies with University Regulations all other University policies procedures and guidelines relevant legislation.

HR Management

• Ensure appropriate HR strategies and procedures are in place for school members of staff to include induction succession planning training and development performance management and review and reward mechanisms working with College HR staff as appropriate to ensure compliance with University policy and procedures and relevant legislation.
• Recruit train and supervise professional services staff promoting professional development and high performance.
• Conduct regular performance reviews and address staff concerns.
• Lead School HR processes by liaising with internal colleagues and external stakeholders managing staffing requests drafting business cases (CPAG) and job descriptions and overseeing fixed-term contract staff activities in partnership with HR.

Technology and Innovation

• Utilise technology to enhance operational efficiency and service delivery including automation.
• Oversee the implementation of new systems and processes.

Equity Diversity and Belonging

• Actively promote equality diversity and belongingacting as a role model and fostering an inclusive working culture

Citizenship and collaboration

• Develop effective working relationships with the other Heads of Operations and professional services colleagues across the University.
• Take on projects as requested by the College Director of Operations for the benefit of the wider College and University.
• As a Birmingham Professional at the University of Birmingham you are expected to support key university activities and projects for example graduations confirmation and clearing and other key events and to work flexibly across the University if required.
• This role may require occasional reassignment to other Schools based on operational demand and business need.

Person Specification

Qualifications

• Educated to Degree level (or equivalent qualifications) plus relevant leadership experience in complex operational delivery preferably within the Higher Education sector

Skills

• Proven capability as a leader or manager with a flexible and inclusive management style appropriate to the complexity
• Demonstrable success of building relationships across a complexorganisation with evidence of exceptional negotiating and influencing skills specifically with senior academic stakeholders
• Proven ability to deliver complex strategy including translating institutional strategy into operational plans
• Evidence of excellent communications skills including the ability to interact with different audiences across a diverse organisation
• High degree of self-motivation and ability to motivate and lead others
• Evidence of digital skills and capabilities to succeed in an evolving digital environment including MS 365
• Ability to manage conflict effectively and handle sensitive and confidential issues

Knowledge and Experience

• Significant experience of leading and developing teams
• Experience of writing and presenting reports in a clear and well-structured manner for senior management and to produce and analyse source material information and data
• Experience of monitoring and reporting on budgets and an understanding of financial management procedures
• A readiness to challenge the status quo with evidence of developing and implementing service excellence and identifying continuous improvement opportunities
• A commitment to people development and the organisational values that underpin the culture of the University
• Evidence of a commitment to excellent service delivery
• Experience of championing Equity Diversity and Belonging in own work area

Informal enquiries to Yvonne Hackforth-Williams Director of Operations College of Social Sciencesemail: or Professor Nicola Gale Head of School School of Social Policy and Society email:.

View our staff values and behaviours here

Use of AI in applications:We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.