Client Services Coordinator

Essex - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Client Services Coordinator

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Hours & Shift Patterns:

Winter season (OctoberApril): Shift rotation covering 6am3pm 7:30am4:30pm 10am7pm. Includes weekend working and public holidays (rota basis with time off in lieu).
Off-season (MaySeptember): MondayFriday 8am5pm no weekend work.

Do you love building strong client relationships and making sure no detail slips through the cracks

At Ground Control were not just about meeting targets were about building strong reliable relationships with our clients and delivering consistently high standards of this role youll act as the first point of contact for a portfolio of clients managing day-to-day communication resolving escalations and coordinating service delivery to ensure contract requirements are met.

This is a seasonal high-impact role supporting clients through our busiest and most critical period from October to April when our services are in highest demand. Youll play a key part in ensuring clear communication rapid issue resolution and a positive client experience during weather-related events.

As a Client Services Coordinator youll work closely with internal teams to support contract delivery and maintain strong client relationships. Outside of the winter season (May to September) your focus will shift towards contract renewals support client relationship development and wider business support activities providing a varied and rewarding role year-round.

Key Responsibilities:

This is a hands-on role with a strategic edge. Youll spend part of your week working from home part meeting clients on-site and part collaborating with internal teams to keep everything running smoothly.

Nurture client relationships regular KIT calls quarterly business reviews site visits and quick resolution of complaints or escalations.

Oversee contracts & renewals review profitability apply pricing uplifts and ensure contracts stay sustainable.

Lead & support your team guide day-to-day account management while empowering the team to handle routine tasks; step in for escalations and complex issues.

Drive revenue growth identify upsell opportunities pass leads to Business Development and increase quote conversion rates.

Manage your time with autonomy balance travel meetings and administrative duties.

Keep things on track chase invoicing queries close off outstanding PPM billing and maintain accurate client documentation.

Analyse performance use Power BI KPI reports and client portals to spot trends and drive improvements.

What were looking for:

Previous customer service or office experience we want someone who knows how to connect with people and get things done.
Strong communication skills and a desire to help clients succeed.
A results-driven approach with the ability to multitask and manage competing priorities.
Proficiency in Microsoft Office (Excel Power BI MS Teams).

Added bonus if you have worked in Ground Maintenance Facility Management or Housing.

Why join us:

Career Development Focus: Were committed to supporting your professional growth with clear career paths training and tailored development programs including our GC Leadership Academy job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment: Work in a supportive engaging and innovative culture where your contributions are valued.

Competitive Package: Enjoy a competitive salary and benefits package along with flexible working options including:

23 days holiday Increasing with length of service bank holidays

Yearly bonus scheme & Share options

Robust pension scheme

Medigold employee support Free Flu Jabs Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

2 personal choice volunteering days

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973 Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services including grounds maintenance winter gritting landscape construction design arboriculture electric vehicle charging point installation to more than 50000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything click the apply now button below to speak to a member of our team.

#INDHP

Equal Opportunities Statement

At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex age disability gender identity marital status pregnancy race religion or belief sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and beyond.

Client Services CoordinatorLocation: BillericaySalary: CompetitiveContract Type: PermanentHours & Shift Patterns:Winter season (OctoberApril): Shift rotation covering 6am3pm 7:30am4:30pm 10am7pm. Includes weekend working and public holidays (rota basis with time off in lieu).Off-season (MaySeptember...