Cards Manager

Sliema - Malta

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Our client is a rapidly expanding e-payments and financial services institution and is now strengthening its product team with the addition of a Cards Manager to be based full-time in their Malta office.Joining the business at this stage offers the opportunity to play a key role in shaping and evolving the card product offering within a fast-growing regulated environment. The Cards Manager will own the end-to-end card product lifecycle combining product operational and technical oversight while ensuring full regulatory compliance and strong market positioning.

Tasks

Own and manage the full lifecycle of card products from development and launch through enhancements and eventual discontinuation ensuring alignment with market needs customer expectations and regulatory standards
Monitor card product performance and provide data-driven recommendations for optimisation and improvement
Oversee day-to-day card operations including issuance activation usage and the configuration and maintenance of card management systems
Work closely with card processors payment schemes (Visa Mastercard) and internal stakeholders to ensure smooth and efficient operations
Act as a point of escalation for card-related queries providing support to internal teams and customers
Ensure ongoing compliance with relevant local and international regulations including PSD2 AML/CFT and PCI DSS
Manage and maintain relationships with third-party providers including service agreements card design changes upgrades and functional enhancements
Lead and contribute to projects related to new card products system upgrades and operational improvements coordinating across IT compliance and operations teams
Prepare regular management reports on card product performance identifying trends risks and opportunities for growth or cost optimisation
Ensure card systems are operating effectively through testing updates and continuous monitoring
Collaborate with IT teams to troubleshoot and resolve card processing or system-related issues
Deliver training to staff on card products processes and customer service practices
Develop and maintain documentation such as FAQs training materials and troubleshooting guides ensuring teams remain informed of operational updates
Track and analyse key KPIs including card usage transaction volumes and customer satisfaction metrics

Requirements

Bachelors degree in Business Administration Banking & Finance or a related discipline
Solid understanding of card management systems payment processing platforms and regulatory compliance frameworks particularly within electronic money services
Minimum of 5 years experience in financial services with hands-on experience in card issuing considered essential
Strong analytical skills with the ability to interpret data and trends to support decision-making and reporting
Excellent written and verbal communication skills with the confidence to engage with vendors internal teams and customers
High level of attention to detail ensuring accuracy across system configurations reporting and compliance requirements
Strong knowledge of the payments ecosystem including card networks interchange fees and payment gateways
Ability to work independently while also collaborating effectively within cross-functional teams supported by strong interpersonal skills

Benefits

24 days annual leave
Private health insurance (post-probation)
Modern centrally located office & facilities
50 monthly parking contribution or 50 public transport allowance
Daily breakfast Friday office lunches
20% Gym discount during probation up to 250 annual gym allowance
100 yearly allowance for tennis or padel lessons
Birthday & wedding vouchers
Regular team events and annual performance review (start of year)

Our client is a rapidly expanding e-payments and financial services institution and is now strengthening its product team with the addition of a Cards Manager to be based full-time in their Malta office.Joining the business at this stage offers the opportunity to play a key role in shaping and evolv...

Tasks

Own and manage the full lifecycle of card products from development and launch through enhancements and eventual discontinuation ensuring alignment with market needs customer expectations and regulatory standards
Monitor card product performance and provide data-driven recommendations for optimisation and improvement
Oversee day-to-day card operations including issuance activation usage and the configuration and maintenance of card management systems
Work closely with card processors payment schemes (Visa Mastercard) and internal stakeholders to ensure smooth and efficient operations
Act as a point of escalation for card-related queries providing support to internal teams and customers
Ensure ongoing compliance with relevant local and international regulations including PSD2 AML/CFT and PCI DSS
Manage and maintain relationships with third-party providers including service agreements card design changes upgrades and functional enhancements
Lead and contribute to projects related to new card products system upgrades and operational improvements coordinating across IT compliance and operations teams
Prepare regular management reports on card product performance identifying trends risks and opportunities for growth or cost optimisation
Ensure card systems are operating effectively through testing updates and continuous monitoring
Collaborate with IT teams to troubleshoot and resolve card processing or system-related issues
Deliver training to staff on card products processes and customer service practices
Develop and maintain documentation such as FAQs training materials and troubleshooting guides ensuring teams remain informed of operational updates
Track and analyse key KPIs including card usage transaction volumes and customer satisfaction metrics

Requirements

Bachelors degree in Business Administration Banking & Finance or a related discipline
Solid understanding of card management systems payment processing platforms and regulatory compliance frameworks particularly within electronic money services
Minimum of 5 years experience in financial services with hands-on experience in card issuing considered essential
Strong analytical skills with the ability to interpret data and trends to support decision-making and reporting
Excellent written and verbal communication skills with the confidence to engage with vendors internal teams and customers
High level of attention to detail ensuring accuracy across system configurations reporting and compliance requirements
Strong knowledge of the payments ecosystem including card networks interchange fees and payment gateways
Ability to work independently while also collaborating effectively within cross-functional teams supported by strong interpersonal skills