Senior Content and Experience Strategist

Designation - Sr Content & Experience Strategist

Work Mode Hybrid - Noida

Our Company

Changing the world through digital experiences is what its all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. Were passionate about empowering people to craft beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big id

Opportunity

End-to-End Experience Journey & Enablement team helps millions of users find success with the organization products engage and enable them to seamlessly achieve their creative goals. We connect with our customers through high-value relevant targeted content in-app on the web and on our HelpX social and community platforms. We engage with our customers through proactive content and real-world experts in communities and social that provide help inspiration and creative success and engagement.

We are looking for a Sr. Content & Experience Strategist to lead developer-focused content and multi-channel strategies that drive self-service and adoption design intuitive information architectures use analytics and SEO for optimization collaborate across teams under tight timelines mentor others and deliver clear accurate content aligned with the organization standards.

What youll do:

• Define deliver and lead developer-focused content (API references SDK guides integration guides code samples architecture diagrams) that increases customer self-service and product adoption.
• Create content strategies that support developer workflows technical onboarding and API usability aligned with product and user outcomes.
• Define deliver and lead content that increases customer self-service and enablement for a suite of products within multiple channels - web in-app community social and more.
• Contribute to and create plans to support product and user outcomes and larger content initiatives.
• Contribute to cross-org and cross-domain content and experience initiatives
• Maximize customer data analysis to identify and build strategies for knowledge troubleshooting and outcome-based content
• Work with marketing and product teams to come up with projects and campaigns to aid self-serve increase ARR and grow product usage
• Lead projects and manage dependencies in the context of narrow release timelines.
• Collaborate with engineering support and product management to understand product goals technical details and implement content needs.
• Be capable of wearing multiple hats: strategist creator/author quality control/editor customer support and project manager.
• Design and/or maintain logical information architectures with a primary focus on usability and discoverability
• Collect and analyse quality metrics to ensure content success and goals.
• Collaborate effectively with cross-functional teams and user community to develop write and maintain content.
• Deliver clear and concise content by following the organizations writing principles and Style Guide.
• Deliver high quality and accurate content by ensuring effective reviews by all stakeholders.
• Develop expertise in the assigned area of work and contribute meaningfully to the product roadmap.
• Monitor user activity feedback ratings and web metrics to identify and report issues that have maximum impact on most users.
• Mentor train and guide junior members of the team to drive successful outcomes across a segment

Experience and qualifications:

• Bachelors degree or higher in English communication journalism marketing or other relevant fields
• 6 years experience preferably at a software company where most of your work involves customer-centric content collaborating with various partners and writing customer-facing documentation.
• Knowledge of one or two design tools or a competitor preferable
• Experience with text visual and video development tools or CMS (Content Management Solution)
• High proficiency in English language both verbal and written.
• Strong team player with excellent communication organization and interpersonal skills.
• Strong analytical skills with the ability to plan prioritize and respond to changes quickly based on documented results and metrics.
• Knowledge of analytics search technologies and SEO (Search Engine Optimisation) best practices.