Salesforce Administrator Analyst
Share
Job Location:
Merrimack, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
POSITION DESCRIPTION: You will have a daily impact by assisting our end users with technical support inquiries and create or enhance CRM capabilities in using system configuration clicks not code. The experiences you create will be used by our client facing associates. You will have to deeply understand our clients deeply understand our associates and think strategically about enabling an amazing experience using Salesforce cloud ecosystem that enables our associates to meet our clients needs.
CANDIDATE PROFILE:
1.) Salesforce Admin certification (non-negotiable do NOT submit if they dont have this)
2.) Hands-on Salesforce experience as an admin or business analyst; preferrably admin
1.) Salesforce Admin certification (non-negotiable do NOT submit if they dont have this)
2.) Hands-on Salesforce experience as an admin or business analyst; preferrably admin
The Role
- You will have a daily impact by assisting our end users with technical support inquiries and create or enhance CRM capabilities in using system configuration clicks not code. The experiences you create will be used by our client facing associates. You will have to deeply understand our clients deeply understand our associates and think strategically about enabling an amazing experience using Salesforce cloud ecosystem that enables our associates to meet our clients needs.
- The Expertise and Skills You Bring
- Bachelors or equivalent.
- Administrator certification required.
- App Builder certification required.
- Advanced Administrator certification required.
- Platform Developer 1 or another advanced consultant certification desired (If not held at start of role expected within 6 months)
- 4 Years application support.
- Strong Communication abilities
- Active listening skills and excellent written and oral communications skills are critical for interactions with our users.
- Strong Documentation skills are required to maintain our solution knowledge base and to share step-by step instructions with our users.
- Ability to empathize with customers and convey confidence while paying attention to detail.
- Organization and Prioritization
- Ability to multi-task in a fast-paced environment.
- Ability to prioritize work based on business impact and SLAs.
- Achieve results while preserving relationships.
- Technical Acumen
- Ability to troubleshoot capture logs and debug Salesforce solutions leveraging configuration and code.
- Ability to analyze trends and recommend improvements.
- Expertise working with Microsoft Excel functions (e.g. VLOOKUP)
- Experience with or similar applications.
- Ability to understand relational databases.
- Experience with SQL. The Team
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
