Project Manager-IPlatform Implementation Manage
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Platform Implementation Manager
Remote - but would be nice to have workers in the following locations: Location (Preferred in Priority) New York City San Francisco Location (Open To): Phoenix Los Angeles Denver Chicago
About the team DoorDash Commerce Platform is DoorDashs first software-as-a-service business unit offering a suite of products and services across online ordering branded mobile apps loyalty solutions and more that enable merchants (restaurants grocers retailers etc.) to reach customers through their own first-party channels. Our newly launched Commerce Platform Merchant Experience pod focuses on ensuring merchants have a seamless experience when transitioning from their current tech stack to our DoorDash Commerce Platform products and on providing ongoing specialized support for merchants tech needs. Within this pod the Platform Implementation Manager (PIM) Team was created to help our merchants onboard implement and grow their business from day one. The team supports our merchants after they sign up through their first weeks live and delivers top-tier service and support.
About the role The Platform Implementation Manager is responsible for providing best-in-class onboarding experience for our SMB merchants into our DoorDash Commerce Platform products. PIM is the merchants quarterback the person responsible for troubleshooting coordinating with the various internal and external stakeholders and ensuring merchants have a smooth transition from their current digital ordering solution to ours. On a day to day this means working closely with the sales and account management teams to get merchants set up for success from day one: Setting up kick off calls and project managing the implementation of Online Ordering mobile apps loyalty and gift card programs for our merchants coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it Technical troubleshooting of issues (within merchants websites and internally) Educating our merchants on our products: answering how to questions proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage Collecting and registering feedback from merchants on our products You will report to the Associate Manager Strategy & Operations and work within our Commerce Platform organization. This primarily remote role close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.
Youre excited about this opportunity because you will Drive merchant onboardings & implementations with clear concise communication. Deliver strong presentations and handle merchant frustrations with grace and support. Train our merchants on DoorDashs Online Ordering product and functionality. Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues. Become a product expert and cross-functional subject matter expert on Online Ordering. Collaborate and support our sales and account management teams with their merchant implementation challenges. Share product and operations feedback with our team on a regular basis to share our teams trajectory and product offerings. Meet our teams high bar of internal and external service and timeline goals. Highlight opportunities for leadership to improve team workflows and merchant success. Be able to achieve immediate results and adapt to an evolving work environment. Look for ways to improve and want to shape the direction of the company.
Were excited about you because Bachelors degree or equivalent work experience 3-5 years of work experience in onboarding implementation project management and/or account management Able to complete tasks accurately effectively and on time with superb attention to detail Experience working successfully cross-functionally with individual contributors Excellent external and internal customer presentation and communication skills Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
