Senior Director, Worldwide PMO – AI Delivery & Modernization

The Senior Director Worldwide PMO AI Acceleration & Modernization is responsible for transforming ServiceNows global delivery governance model to support AI-native autonomous and next-generation implementation delivery at scale.

This role evolves the traditional PMO from a compliance and reporting function into a delivery acceleration engineone that drives adoption and adherence of autonomous implementation solutions enforces modern delivery standards and ensures consistent execution of AI-first delivery models across Expert Services and the partner ecosystem.

You own the global delivery control plane: standards governance readiness execution health and change management required to operationalize new delivery solutionswhile enabling speed flexibility and measurable outcome improvement.

Your mandate is not to slow delivery downbut to make modern delivery repeatable predictable and scalable worldwide.

What you get to do in this role

Global PMO Transformation & Leadership

• Lead the Worldwide PMO function supporting AI Acceleration & Modernization with global authority across geos areas segments and partners.
• Redefine the PMO operating model to support AI-native delivery autonomous implementations and next-generation execution methods.
• Transition PMO from project tracking to delivery system enablement focused on speed quality and adoption.

AI-Native & Autonomous Delivery Adoption

• Drive global adoption of autonomous implementation solutions AI agents and accelerated delivery methods as the default execution model.
• Establish governance frameworks that enable not inhibit the rollout of AI-first delivery capabilities.
• Ensure delivery teams and partners adopt new delivery solutions platforms and operating standards consistently.

Delivery Standards Governance & Readiness

• Own global delivery standards including modernizing Now Create defining readiness gates execution quality benchmarks and AI delivery guardrails.
• Define and enforce governance models for:
• AI agent usage and quality
• Autonomous vs. human led delivery boundaries
• Enterprise delivery risk security and compliance
• Ensure consistent delivery quality while supporting rapid innovation and iteration.

Execution Health Metrics & Visibility

Partner with KPIs & Analytics to operationalize and manage outcome based metrics including:

• Time to deploy
• Time to first use
• AI agent quality and adoption
• Delivery consistency and rework reduction
• Provide executive level visibility into global delivery health and modernization progress.
• Use data to identify friction bottlenecks and improvement opportunities across the delivery lifecycle.

Organizational Change & Enablement

• Lead global organizational change management for new delivery models tools and AI-enabled execution approaches.
• Ensure delivery teams partners and leaders are trained enabled and accountable for adopting next-gen delivery solutions.
• Act as the connective tissue between Delivery Acceleration Portfolio Management Product Engineering and Field Services.
• Partner & Ecosystem Alignment
• Align global and regional partners to ServiceNows AI-first delivery standards and execution models.
• Ensure PMO governance extends cleanly into partner-delivered work without introducing friction or inconsistency.
• Enable partners to scale autonomous and accelerated delivery responsibly and predictably.

Qualifications :

To be successful in this role you have:

12 years of experience leading global PMO delivery governance or large-scale transformation initiatives in enterprise software or SaaS.

Proven ability to modernize delivery operating models across >750 WW engagements while maintaining execution discipline.

Strong experience supporting or governing professional services Expert Services or SI/GSI delivery organizations.

Demonstrated success driving adoption of new delivery models platforms or automation technologies at scale.

Solid understanding of AI/GenAI concepts autonomous workflows and modern SDLC execution models.

Experience instituting delivery governance that supports speed innovation and quality simultaneously.

Exceptional executive communication skills with the ability to influence global stakeholders (internally and across partner ecosystem)

Strong change-management leadership across distributed matrixed organizations.

Prior ServiceNow delivery platform or partner ecosystem experience strongly preferred.

Willingness to travel up to 3040% annually as needed.

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time