Field Customer Quality Engineer
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Job Location:
Houston, MS - USA
Monthly Salary:
$ 141000 - 212000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
As a Field Customer Quality Engineer you are the technical vanguard ensuring the elite performance of our server and storage systems at the worlds most sophisticated data centers. You will bridge the gap between complex hardware engineering and real-world customer environments transforming high-pressure Field Crisis events into opportunities for technical excellence and long-term product hardening. By collaborating with cross-functional design and manufacturing teams you act as the definitive voice for quality ensuring that every hardware iteration is more resilient than the last.
WHAT YOULL DO
- Orchestrate Technical Resolutions: Lead rapid-response investigations into complex hardware and system-level failures utilizing deep-dive forensics like X-ray and EDX to determine root causes and prevent recurrence.
- Drive Global Quality Standards: Own the end-to-end Stop Ship and Purge protocols when critical defects arise managing cross-functional execution across Hardware Design BIOS/FW and Supply Chain teams to protect the customer experience.
- Strategic Customer Advocacy: Serve as the authoritative technical liaison for high-severity events translating intricate engineering data into transparent executive-level recovery strategies and risk assessments.
- Influence Product Evolution: Cycle real-world performance metrics and Lessons Learned back into New Product Introduction (NPI) phases to influence the design of next-generation high-performance architectures.
WHAT YOU BRING
- Deep Hardware Forensic Expertise: Mastery of PCBA integrity including SMT assembly processes and IPC standards with the ability to diagnose complex failure modes like signal integrity issues or via failures.
- System-Level Technical Fluency: Proven ability to troubleshoot high-speed server architectures (x86) PCIe protocols and storage interfaces such as NVMe SAS or SATA within a data center context.
- Crisis Program Leadership: A fast-paced mindset with the ability to pivot instantly from long-term quality projects to urgent field investigations driving multi-disciplinary teams toward rapid resolution using structured methodologies like 8D or 5-Why.
- Influential Communication: Exceptional ability to synthesize technical data for diverse stakeholders gaining cooperation in sensitive high-pressure situations to reach favorable outcomes for both the customer and the business.
- We are primarily an in-office environment and therefore you will be expected to work from the Houston TX office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
#LI-ONSITE #LI-KQ1
Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$141000 - $212000 USD
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST.
BRING YOUR BOLD.
BRING YOUR FLASH.
Required Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expan ... View more
