German Speaking Contact Centre Agent

German Speaking Contact Centre Agents

Salary: 27000 per annum Benefits Profit Share Bonus Scheme

Location

Whether you will work remotely in the UK at our bright modern campus in Kent or hybrid as long as you can deliver a great service for customers we are flexible for this role.

About

At Holiday Extras were creating a workplace where everyone can thrive build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025 were proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team youll feel supported and rewarded every day.

We sell everything but the holiday. Using innovative technology we provide great value travel extras in the UK and Europe as well as UK Breaks with an unrivalled experience to over 8 million travellers a year. With over 40 years experience theres nothing our team of travel experts doesnt know about taking the hassle out of organising a holiday at home or abroad. Our Contact Centre is key to delivering the fastest smartest and most personal service in travel.

Were looking for customer-focused people to join our team and become experts at helping our German customers find the best products and services that make travelling easy simple and fun. Were searching for diverse perspectives and big ideas from people who are curious and keen to learn!

Please note: this role is not eligible for UK skilled worker visa sponsorship so we can only consider applicants who already have the right to work in the UK.

By joining our team youll:

• Speak and write German and English fluently to be the voice of Holiday Extras talking to our customers over the phone. Strong adaptable and empathetic communication skills therefore are a must.
• Use your excellent rapport-building and listening skills to quickly connect customers with products and services that enhance their holiday experience.
• Become a product expert and brand ambassador developing in-depth knowledge of our range of products and services.
• Receive full training and support from our dedicated Contact Centre Trainers. Starting with an induction programme designed to give you the knowledge and confidence you need to be successful in the role. Followed by weekly 1-to-1 coaching and mentoring to support your continual development.
• Learn and use cutting-edge tech including your own Apple Macbook from day 1 as well as access to the Google Workspace suite and other apps. If youve never used these before - well show you how.
• Be part of a supportive thriving be one team environment where our values are embedded - we celebrate success together with our Group Profit Share Bonus Scheme as well as enjoying our famous culture with seasonal events such as parties and BBQs. Learn more about our unique culture.
• Enjoy a world of benefits including 25 days holiday your birthday off enhanced parental leave pension life assurance discounts for cinema tickets and high street retailers cycle to work scheme.
• You will have access to our wellbeing benefits - we offer a free employee assistance programme - enhanced after 4 years to private medical insurance and health screening discounted gym membership holiday buy scheme. Plus our in-house network of trained mental health first aiders who are on hand should you need support.

What you can bring to our team:

• You are an effective communicator with a warm friendly inviting and engaging tone of voice with the ability to adapt and tailor your approach to each customer.
• A flexible approach with the ability to adapt to different products customers and scenarios.
• Reliability and a self-reliant way of working
• Experience of working in a sales and service-oriented environment as well as excellent collaboration and communication skills.

If you choose to work remotely you must have cabled broadband at home and a suitable private working space. So that we can provide the best service to our customers 4G mobile routers are not suitable for this role.

Prior contact centre experience is not necessary although were ideally looking for people who:

• have previously worked in a customer-facing role
• thrive in a fast-paced environment
• have a great attention to detail
• care about providing an effortless experience to our customers
• have no trouble multitasking

Were looking for German speaking agents but further foreign language skills are an advantage - particularly French and Dutch

Be One Team

No matter where you are in your career this is your opportunity to learn new skills and be part of an awesome team of experts - all here to support and help each other deliver epic service to our customers.

Hours

On a full-time basis you would work 37.5 hours per week being scheduled for shifts across our opening hours (Monday - Friday 8am-6pm & one Saturday a month 9am-2pm)

Our aim is to be as inclusive as possible we welcome full-time and part-time candidates who can work shifts to meet the needs of our customers. This will include some Saturdays. Youll work 4 Saturdays in a 12-week rota so roughly 1 every 3 weeks.

You will need to be able to attend a 2-week full-time induction either in person or remotely. This is super important as it has been purpose-built and designed to give you the knowledge and confidence you need to be successful in the role.

Rotas are given out 8 weeks in advance so you have plenty of time to plan ahead and enjoy your free time.

How we hire for this role

If we believe you might be a match youll enter our hiring process as follows:

• Initial telephone call with a member of our recruitment team so we can get to know you a little better.
• You will then be invited to an interview with the manager of our German Contact Centre team. This normally takes around an hour and will be held online. Its a great opportunity to find out about the role and for us to learn more about your skills and experience and what you can expect working with us.

Cultivating a diverse and inclusive culture is paramount for us.

As part of this we have designed our hiring process so you can be comfortable to confidently convey your strengths and who you are.

Recognising we are all different if for whatever reason you need us to adapt the process please get in touch via

Why choose Holiday Extras

We believe that holidays are the most precious time of all so we create products tech and services that make travel and holidays memorable and fun. Were on a mission to be the only place to go for your holiday extras offering unparalleled choice value and service turning our customers ordinary trips into extraordinarily good times.

At Holiday Extras were creating a workplace where everyone can thrive build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025 were proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team youll feel supported and rewarded every day. Learn more about our culture and benefits.

• Time is precious: 25 days annual leave (BHs) extra holidays through Holiday Buy Birthday Day Off and Sabbaticals at each milestone.
• Parental Leave: Enhanced parental leave - Up to 1 year off including 13 weeks at 100% pay 13 weeks at 50% pay
• Road to well-being: Access to Gym Discounts Private Dental Insurance and Private Medical Insurance (after 4 years)
• Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva.
• Good for the soul: Join our Social Club for 25% off any ticket or event in the UK Discounts on the latest tech or give back to your community with our Volunteering Scheme.
• Plan ahead: Income protection Critical illness cover and Life assurance

Required Experience:

Unclear Seniority