Client Services & Sales Product Area Lead

INGs purpose is to empower people to stay a step ahead in life and business. Our strategy is built around our purpose and making the difference for people and the planet. We are an industry-recognized strong brand with positive recognition from customers in many countries a strong financial position an omni-channel distribution strategy and an international network. If you want to work at a place where we believe that you can make the difference by using machine learning to generate data-driven products and solve the most pressing business challenges please read on.

ING Analytics
ING Analytics aims by using data & AI at differentiating ING as a leader in a data-driven organization within the banking sector and beyond. The team consists of delivery tribes focused on the banks key domains (such as Operations Retail Banking Wholesale banking etc.) local country analytics teams as well as strong support areas around data management technology customer journey UX and an analytics office in charge of strategy partnerships portfolio and business development that you will be part of.

We are incredibly excited about Analytics and the great potential for progress and innovation. We believe that analytics is a key differentiator in bringing superior customer experience. We wish to improve our operational processes and create new and innovative data-driven products that go beyond traditional banking.

Client Services & Sales - Product Area Lead job purpose

You will be part of the Wholesale Banking Analytics tribe whose purpose is to build analytics products for INGs Wholesale Banking domain and drive adoption and scaling of analytics products to create maximum value for ING and its customers. The Tribe is organized in multiple product delivery squads in two main areas: KYC and Client Service & Sales.

Client Service & Sales is a domain that unifies all advanced analytics AI and agentic initiatives related to client sales origination and services. The aim is to have a clear vision on where AI can add value and a structured approach to steer delivery under common impact goals.

Role Profile

As Product Area Lead you report to the Wholesale Banking Advanced Analytics Tribe Lead. Your responsibilities include:

• Understand the WB client sales and service business its challenges and market position to be able to identify opportunities where AI can make a difference
• Ensure delivery execution lead multiple cross functional delivery teams and define product domain overarching delivery roadmap
• Steer AI Strategy & Vision set a clear vision how AI enables value creation across ING Wholesale Banking. Shape and align AI strategy with WB strategic priorities
• Be a team leader with responsibility for high quality AI product management craft in tribe and developing and mentoring product managers and product leads
• Create AI stakeholder buy-in advice and gain sponsorship for AI strategy from senior-stakeholders across multiple business domains

Education:
Masters Degree in a relevant field (Statistics Mathematics Computer Science Analytics etc ). MBA or equivalent is nice to have.

Experience:

• 8-12 years of experience in product management in advanced analytics AI/ML or data-driven customer interaction strategies preferably within wholesale banking or financial services and large-scale consumer businesses.

• 5 years in senior leadership roles with proven ability to define strategy manage global roadmaps and lead cross-functional teams in complex matrixed organizations.
• Demonstrated experience in:
  • Building and scaling AI-powered analytics solutions (e.g. credit risk collections pricing models) across multiple markets.
  • Driving business impact through analytics ideally within WB
  • Stakeholder management at executive level influencing strategic decisions and aligning analytics priorities with business goals.
  • Leading large diverse teams (direct and virtual) across geographies fostering a culture of innovation and continuous improvement.
  • Ability to simplify complexity drive operational excellence and deliver measurable business outcomes through analytics.
    

Competencies

• Good understanding of the WB business and its challenges
• Highly appreciated team player collaborates easily with business stakeholders
• Known for being hands-on and a reliable executor
• Pragmatic and problem-solving yet with an eye for the detail
• Personal leadership in building and inspiring inclusive high performing teams
• Excellent communication skills
• Mastery of the English language (written and in speech) Dutch is a plus

Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward

Discover what we do and what we can offer you.

Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.