Call Center Operations Manager (ERP Transition)
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Job Location:
Washington, AR - USA
Hourly Salary:
$ 28 - 32
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Short Description:
The Support Transition Manager works with the PCOE Manager to coordinate the shift from on-premises procurement modules to ERP cloud oversee daily operations monitor staff performance and resolve operational issues.
Complete Description:
The Support Transition Manager (STM) will be responsible for working with the Procurement Center of Excellence (PCOE) Manager to coordinate the transition of support from on-premises procurement modules to ERP cloud modules; monitor staff performance; provide oversight for daily work operations and related tasks; and resolve operational issues.
As directed by the PCOE Manager and the PASS Modernization PMO the Support Transition Manager shall coordinate with call center resources and employees to manage and report on daily call center operations; develop and coordinate the implementation of revised standard operating procedures; coordinate the implementation of PCOE requirements in the cloud system; coordinate the transition of PCOE support to the cloud environment; and provide oversight of call center operations and staff engaged in processing calls emails and remedy tickets.
As directed the Support Transition Manager shall monitor staff performance work operations and resolve operational problems to ensure the unit operates efficiently and effectively to meet performance measures.
As directed the Support Transition Manager shall report to the PCOE Manager and the PASS Modernization PMO on the status of the transition to Oracle Fusion Cloud staff performance work operations and ticket resolutions to meet performance measures and/or service level agreements.
As directed the Support Transition Manager shall ensure that calls for service are answered in a prompt courteous professional and accurate manner and ensure information provided to customers is accurate and complete.
As directed the Support Transition Manager shall act as a liaison to District agencies and vendors interested in doing business with the district.
As directed the Support Transition Manager shall coordinate with other PASS Modernization Project resources and stakeholders to manage and support the design and development of revised process guides and quick reference guides for call center operations.
As directed the Support Transition Manager shall manage develop and coordinate ERP cloud training and training curriculum for call center staff and resources.
As directed the Support Transition Manager shall attend coordinate facilitate and document meetings related to call center operations and the PCOEs transition to ERP cloud support.
As directed the Support Transition Manager shall perform other related duties as assigned.
Skills Matrix
Bachelors degree in Information Technology or related field or equivalent experience
Call center experience at a managerial level
PMP certification
Experience in a procurement-based environment
Willing to work onsite 4 days a week
Call center experience
Experience in a procurement-based environment
Flexible work from home options available.
Compensation: $28.00 - $32.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.
Required Experience:
Manager
Key Skills
- Google Analytics
- ABAP
- Freight Forwarding
- Employee Benefits
- BI
- Entry Level Finance
About Company
AHU Technologies offers SAP Services, E-commerce, Web Development, SEO & Digital Marketing, Graphic Designing, Camera Surveillance, & Accounting services.
