Recovery and Support Officer

• $93017.00 per annum 12% superannuation
• Full Time time fixed term (until 30/06/2026)
• Wadawurrung/Geelong based role (hybrid work from home 3 days a week in office)

About the opportunity

The Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this we are helping shape and execute on key strategic priorities for RTW Victoria through pilots innovation and key strategic programs of work.

As part of the Claims Operations team within the CaRS Division the Recovery & Support Officer will adopt a person-centred case management approach while supporting a portfolio of injured workers to become independent from the workers compensation scheme.

The Recovery & Support Officer will take primary responsibility for a portfolio working collaboratively with others in the division and across WorkSafe to adopt a multi-disciplinary approach sharing expertise and drawing on the expertise of others.

• Manage a portfolio of injured workers adopting a person-centred case management approach to support their transition from active treatment which is aimed at enhancing social and economic participation
• Develop trusted communication with injured workers and their support networks (e.g. family health providers)
• Professional and Reflective Practice to support self-care and resilience
• Identify opportunities and goals to support transition to self-managed treatment plans that maximize health and independence.
• Ensure that active and timely intervention occurs to improve outcomes by continually monitoring and assessing the injured workers recovery journey

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You will have strong prioritisation skills and the ability to work effectively in a high volume environment managing competing priorities and tight timeframes.

You will be resilient and adaptable in managing shifting priorities within a high volume workload.

Your strengths will also include a strong ability to work with and contribute to a supportive team whilst being able to work autonomously in delivering outcomes.

In addition you will have excellent time management skills the ability to apply critical thinking deal with change be flexible and respond to different priorities as they arise.

• Background in supporting people who have complex needs and demonstrated capacity to improve outcomes for injured workers
• Ability to build rapport and empathy with injured workers and their support networks
• The ability to handle challenging situations and to act in a professional and responsive manner
• Contemporary attitude to case management which includes understanding and knowledge of long term injury and disability and its impact on individuals
• Ability to understand and communicate medical terminology
• Medical social services or rehabilitation background is desirable

Working with us

At WorkSafe our goal is for every employee to feel connected safe and valued within their team for teams to feel appreciated in the workplace and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals including First Nations people people with disabilities those from diverse cultural and linguistic backgrounds and individuals of all sexualities and genders.

Whats next

Applications close 11:00pm Monday 19th January 2026. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process we request that you complete all parts of the process without using AI tools. We want to understand your professional skills experience and capabilities independent of an AI view.

For further enquiries please contact Talent Acquisition Specialist David Heaney via email