Rooms Division Manager

Rooms Division Manager

Novotel Canary Wharf London

Are you a natural leader who loves being on the floor inspiring teams and creating memorable guest experiences Novotel Canary Wharf is looking for a Rooms Division Manager to take ownership of Front Office Housekeeping Guests Services and Finance operations in one of Londons most vibrant hotels.

The Role

Reporting to the Operations Manager the Rooms Division Manager is responsible for the day-to-day operations room readiness guest flow team productivity and brand compliance.

Key Responsibilities

Operational Leadership

• Oversee daily Front Office  Housekeeping and Guest Services operations to ensure smooth efficient service delivery
• Control room readiness occupancy flow and turn-around times
• Ensure consistent application of Novotel and Accor brand standards
• Conduct daily inspections of guest rooms public areas and back-of-house spaces
• Ensure full audit readiness and compliance with internal and brand requirements

Performance & Coordination

• Work closely with Revenue Management to optimise occupancy and room allocation
• Coordinate with Maintenance to manage defects preventative maintenance and room availability
• Monitor operational KPIs including guest satisfaction cleanliness scores productivity and costs
• Support budget control labour efficiency and stock management within the Rooms Division

People & Team Management

• Lead schedule and support Front Office and Housekeeping teams to meet operational demands
• Deliver daily briefings and structured shift handovers
• Coach supervisors and team members through on-the-job training and performance feedback
• Drive consistency accountability and cross-training across the Rooms Division

Guest Experience & Service Recovery

• Manage guest feedback complaints and service recovery in line with brand standards
• Ensure prompt resolution of operational issues affecting the guest experience
• Maintain visible leadership presence during peak periods

Qualifications :

About You

• Proven operational experience in Front Office and/or Housekeeping management
• Strong understanding of room operations standards and daily controls
• Confident hands-on leader with excellent organisational skills
• Able to manage priorities solve problems and make decisions under pressure
• Fluent in English; additional languages are an advantage

What We Offer

• Structured training and development through Accor and the Heartist program
• Competitive salary with performance-related incentives
• Clear career progression within a global hospitality group
• A professional fast-paced working environment with strong operational focus
• Commitment to responsible and sustainable hospitality

Apply Now

If you are a driven Rooms professional with a strong operational mind-set and leadership experience we invite you to apply and join the team at Novotel Canary Wharf.

Remote Work :

No

Employment Type :

Full-time