Night Auditor
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Job Summary
Join our team as a Night Team Member Multi-Skilled and become an integral part of our hotels exceptional service experience! As a Night Team Member Multi-Skilled youll be the first point of contact for our guests during the night ensuring their comfort safety and satisfaction throughout their stay. Your warm and friendly will contribute to our guests overall enjoyment making their visit memorable from check-in to check-out.
Key Responsibilities:
Guest Service Excellence:
- Promptly and efficiently attend to all guests with professionalism and courtesy.
- Maintain updated guest profiles and ensure accurate registration processes.
- Handle guest inquiries messages and parcels promptly and accurately.
- Collaborate closely with Housekeeping to coordinate room information and lost property.
- Perform cash handling and ensure accurate account postings.
Security and Safety:
- Maintain a secure environment according to policy.
- Conduct night security rounds to ensure the safety of guests and property.
- Report any safety hazards promptly and handle complaints efficiently.
- Follow established security procedures and assist in emergency situations as needed.
Training and Development:
- Assist in establishing ongoing training programs to uphold brand and service standards.
- Induct new staff members and ensure adherence to service procedures and standards.
- Communicate openly with staff providing regular briefings and relevant information.
Health Safety and Environment:
- Comply with health safety and environment policies and procedures.
- Participate in workplace consultation on health and safety matters.
- Report any hazards incidents or injuries promptly and accurately.
- Maintain hygiene standards for food handling and presentation.
- Ensure compliance with liquor licensing requirements.
Customer Relations and Sales:
- Provide efficient friendly and professional service to all guests.
- Actively promote special promotions and facilities available within the hotel.
- Implement Accor values and customer vision to deliver the best service.
Other Duties:
- Complete all assigned tasks accurately and within designated time frames.
- Participate in training and development programs to enhance personal and departmental standards.
- Abide by Accor policies on Equal Employment Opportunity and workplace harassment.
- Maintain confidentiality of hotel customer and staff information
Qualifications :
- Previous experience in hospitality or customer service preferred.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Flexibility to work night shifts weekends and holidays as required.
Additional Information :
Lets take a look at the benefits you will receive from us.
- Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
- Pedal your way to work with our Cycle to Work Scheme
- Take care of your vision with our Eye Care Voucher
- Enjoy extra holidays every year
- Plan for your future with our Pension Scheme
- Explore Merlin Entertainment with our exclusive discount
- Celebrate your birthday with our special Bonanza
- Savor the Accor Dining Experience at our hotels/restaurants
- Seize development opportunities through Accor Academy
- Prioritize your well-being with VIVUP
- Plus Accor offers you training in all hotel professions throughout your career as well as infinite possibilities for career development within the Groups hotels across multiple establishments and brands.
- And much more awaits you...
Information on the processing of personal data:
When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
