Mobility Sector | Senior Salesforce Service Cloud

• Lead and contribute to the implementation of Salesforce Service Cloud solutions in enterprise environments.

• Configure and optimize Case Management Entitlements Queues and Omni-Channel Routing.

• Implement and support customer service features such as Live Agent and Knowledge Base.

• Design build and maintain process automation using Salesforce Flows Macros and Quick Text.

• Participate actively in end-to-end Service Cloud projects including configuration testing and rollout phases.

• Collaborate with business stakeholders and technical teams to deliver scalable and high-quality Salesforce solutions.

• Ensure best practices in configuration documentation and platform governance.

• Support continuous improvement initiatives and platform optimization.

Qualifications :

• Minimum 3 years of hands-on experience implementing Salesforce Service Cloud solutions.

• Strong expertise in:

  • Case Management

  • Entitlements

  • Queues

  • Omni-Channel Routing

  • Live Agent

  • Knowledge Base

  • Salesforce Flows

  • Macros and Quick Text

• Proven participation in at least two full Service Cloud implementation projects (configuration testing rollout).

• Salesforce Service Cloud Consultant and/or Salesforce Administrator Certification is highly desirable.

• Strong analytical problem-solving and communication skills.

• Ability to work autonomously and collaboratively in hybrid and agile environments.

• Fluency in technical English.

Additional Information :

The Devoteam Group works for equal opportunities promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

Remote Work :

No

Employment Type :

Full-time