Real Time Operations Monitoring Team Leader
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
- Lead and supervise the real-time floor monitoring team to ensure accurate and timely oversight of daily operations.
- Review live performance dashboards ensuring SLA adherence productivity and compliance across all functions.
- Provide coaching guidance and escalation support to monitoring officers and frontline teams.
- Identify operational risks compliance breaches or irregularities and coordinate immediate corrective actions.
- Collaborate with management to optimize processes resource allocation and campaign effectiveness.
- Prepare and present summary reports on performance incidents and improvement initiatives.
Qualifications :
1. Min. D3 any fields.
2. Min. 2 years of experience in contact center or collection operations with at least 1 years in a supervisory/team leader role.
3. Strong knowledge of Telemarketing and Collection processes (desk & field).
4. Proven ability to manage teams provide coaching and drive performance improvements.
5. Skilled in analyzing operational KPIs identifying trends and implementing corrective actions.
6. Familiar with compliance requirements and risk management in fintech/financial services.
7. Proficient in reporting monitoring tools and MS Office/Google Workspace.
8. Excellent leadership communication and decision-making skills.
9. Able to work under pressure and adapt quickly to dynamic operational needs.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
About Company
Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically ... View more
