Concierge The Red Sea (Saudi National)

Key Responsibilities

Guest Experience & Service Excellence:

• Provide warm anticipatory and personalized service to all guests in accordance with Raffles legendary service philosophy.

• Act as a trusted advisor to guests by offering expert recommendations for dining entertainment cultural experiences transportation and exclusive local attractions.

• Handle all guest requests efficiently creatively and discreetly ensuring prompt follow-up and flawless execution.

• Maintain detailed knowledge of guest preferences special occasions and cultural sensitivities to personalize every interaction.

Coordination & Operations:

• Liaise closely with internal departments (Front Office Housekeeping Butler Service F&B Spa Security) to ensure seamless guest experiences.

• Build and maintain strong relationships with external partners luxury vendors and service providers to secure preferred access and exclusive experiences for guests.

• Manage reservations ticketing transportation arrangements and special requests with precision and attention to detail.

• Maintain accurate records of guest interactions and preferences in the property management system.

Standards Etiquette & Brand Representation:

• Uphold Raffles grooming etiquette and presentation standards at all times.

• Demonstrate impeccable manners refined communication skills and cultural awareness befitting a luxury heritage brand.

• Resolve guest concerns proactively and diplomatically ensuring satisfaction and loyalty.

• Act as a brand ambassador embodying the values history and elegance of Raffles Hotels & Resorts.

Compliance & Professional Conduct:

• Ensure compliance with hotel policies safety procedures and confidentiality requirements.

• Handle sensitive guest information with the utmost discretion and integrity.

• Participate in ongoing training to enhance product knowledge service skills and brand standards.

Qualifications :

Qualifications & Experience:

• Minimum 23 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred).

• Les Clefs dOr certification or eligibility is highly desirable.

• Exceptional knowledge of the local destination luxury lifestyle offerings and high-end clientele expectations.

• Proven ability to anticipate guest needs and deliver bespoke experiences.

Skills & Competencies:

• Outstanding interpersonal and communication skills.

• Strong problem-solving ability with a calm and gracious demeanor under pressure.

• High level of cultural awareness and emotional intelligence.

• Excellent organizational skills and attention to detail.

• Proficiency in hotel systems and Microsoft Office.

• Fluency in English required; additional languages are a strong advantage.

Personal Attributes:

• Passion for luxury hospitality and genuine care for guest satisfaction.

• Polished elegant and professional presence.

• Flexible adaptable and able to work varied shifts including weekends and holidays.

• Discreet trustworthy and service-oriented with a strong sense of ownership.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time