Senior Analyst Billing Operations
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a detail-oriented and customer-focused Senior Analyst Billing Operations to join our Finance this role you will be responsible for end-to-end billing processes ensuring accuracy timely invoicing and effective customer communication. Youll act as a key liaison between internal teams and customers to ensure billing issues are resolved efficiently and proactively.
The ideal candidate brings a strong understanding of invoicing cycles excellent stakeholder management skills and a willingness to work in a fast-paced global environment with flexible shifts. If you enjoy solving operational challenges communicating with cross-functional teams and driving process accuracy this role is for you.
Roles & Responsibilities
Billing & Invoicing
- Perform daily invoicing activities in alignment with customer contract terms and internal SLAs.
- Ensure accuracy and completeness of invoices by validating data and resolving discrepancies before processing.
- Enforce agreed-upon contractual payment terms while maintaining positive relationships with customers.
Error Resolution & Support
- Identify and investigate billing errors working cross-functionally with Finance Sales and Customer Success teams to resolve them.
- Support financial reporting and reconciliation by sharing timely and accurate billing data with internal stakeholders.
- Respond to internal and external billing-related queries within agreed turnaround timelines.
Customer Communication & Dispute Management
- Effectively communicate with customers to understand their invoicing and payment processes.
- Identify payment barriers early in the billing cycle and proactively engage with relevant stakeholders (both internal and external) to resolve disputes or delays.
- Review and manage aged receivables escalating potential bad debts and coordinating for write-offs where applicable.
Administrative & Operational Support
- Maintain clear documentation of all billing transactions and communication trails.
- Assist with general administrative duties related to billing and collections.
- Contribute to continuous improvement efforts within the billing operations function.
Qualifications :
Qualifications
- 47 years of experience in billing operations or related finance functions.
- Bachelors degree in Commerce Business Administration or a related field.
- Prior experience in cash applications collections or MIS reporting is a plus.
- Willingness to work in a 24/7 operational environment with rotational shifts and workday/weekend coverage.
Skills Inventory
Communication & Customer Management
- Strong written and verbal communication skills to engage with both internal teams and external customers.
- Ability to reach the correct point of contact on the first attempt and explain complex billing issues clearly.
Problem-Solving & Negotiation
- Skilled in managing disputes handling objections and negotiating resolutions in a professional manner.
- Proactive in identifying root causes of issues and preventing recurrence.
Systems & Tools
- Working knowledge of MS Office tools (especially Excel).
- Familiarity with billing platforms ERP/CRM systems and financial reporting tools is a plus.
Operational Agility
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- Open to learning new systems and processes and adapting to changing operational needs.
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- LTC Pharmacy
- Accounts Receivable
- Medical Coding
- Accounting
- 10 Key Calculator
- Detailing
- Medical Billing
- Microsoft Excel
- CPT Coding
- Epic
- Medicare
- Contracts
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
