Product Support Associate
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about solving complex technical challenges and delivering exceptional customer experiences Imagine joining a dynamic team where your problem-solving skills and technical expertise directly impact customer satisfaction and the success of an industry leaderThomson Reuters Legal division.
As a Product Support Associate youll be the go-to expert helping customers navigate our cutting-edge software and products all while working in a collaborative fast-paced environment.
About the Role
In this opportunity as aProduct Support Associate you will:
Resolvecustomer inquiries via phone email and chat focusing on software hardware and online product issues
Diagnosetechnical problems by utilizing advanced information systems and troubleshooting tools
Collaboratewith internal teams to escalate and resolve complex technical issues
Documentall customer interactions and resolutions accurately in the system
Educatecustomers on product features updates and best practices to maximize their satisfaction
Maintaina high standard of professionalism and courtesy in all communications
Adaptquickly to new products technologies and process changes
About You
Youre a fit for the role ofProduct Support Associateif you have the following required qualifications:
Bachelors Degree
Minimum of 2 years experience in a technical support role
Broad understanding of technical support and customer service especially handling voice support in the Contact Center industry
Excellent English communication skills with the ability to interact with both internal and external customers including senior management
Proven ability to multitask and adapt to rapidly changing environments
Exceptional problem-solving and technical troubleshooting skills
A positive enthusiastic attitude and a strong team-player mindset
#LI-HB1
Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
IC
Key Skills
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
About Company
Document Intelligence from Thomson Reuters makes analyzing contracts and documents easy by leveraging the power of A.I. and the expertise of Practical Law.
