Analista Retail Solutions
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.
What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.
Job Description
Purpose of the position:
Provide data-driven insights and strategic support for a portfolio of accounts ensuring operational efficiency proactive issue resolution and value creation through tailored solutions.
Leverage analytical skills to enhance account performance drive continuous improvement and support the development of strong customer relationships.
Key Responsibilities May Include:
Monitor and manage account health by addressing key issues ensuring timely and effective resolution.
Analyze customer operational data including cycle times and asset movements implementing control measures to enhance accuracy and efficiency.
Lead account reconciliation processes conducting audits and ensuring data integrity across customer portfolios.
Prepare track and communicate KPI reports providing customers with actionable insights and performance metrics to drive informed decision-making.
Identify opportunities for value creation developing mutually beneficial solutions that optimize both customer satisfaction and company objectives.
Resolve customer inquiries including invoice disputes and operational challenges by conducting root cause analysis and providing strategic recommendations for long-term improvements.
Collaborate with internal teams (e.g. Sales Supply Chain Finance IT) to deliver seamless account management and ensure alignment with broader business goals.
Support the development and implementation of predictive metrics partnering with business analytics teams to anticipate and address potential account health issues.
Experience:
3 years of experience in Logistics Industries or Retail in commercial and/or after-sales positions in a service company;
Previous experience with reports presentations preparation and control of KPIs
Skills and Knowledge
Knowledge in ERP systems: SAP Salesforce;
Knowledge in data analysis: Macro SQL Power BI Power Query Data Studio etc.;
Office and Advanced Excel Package.
Account Health Management
Language - Desirable:
Basic/Intermediate Spanish
Remote Type
Hybrid RemoteSkills to succeed in the role
Account Management Adaptability Customer Engagement Customer Journey Analysis Customer Satisfaction Data Analytics Data Integrity Empathy Experimentation Issue Management Process Improvements Relationship Management Root Cause Analysis (RCA) Taking Ownership Teamwork Understand CustomersWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at
Required Experience:
IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Middle East & North Africa’s leader in supply chain solutions, with a presence in the Middle East since 2003, CHEP is registered as 100% privately CHEP owned businesses, which enables all of our customers to deal with CHEP in a confidential manner. CHEP has a footprint throughout the ... View more
