Senior Product Manager, Consumer Lending (12-month Parental Leave Cover)
Share
Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
At ING Australia we believe that your individuality is what makes you stand out from the crowd. Thats why we offer a career thats as unique as you are. With a global scale inclusive culture and cutting-edge technology at your fingertips youll have everything you need to become the best version of yourself.
Were looking for a Senior Customer Journey Expert to join our growing Consumer Lending team. Using your exceptional Customer Journey Expertise including end to end journey development through to supporting your Product Owners in your team wholl complete the delivery throughout the squads.
Youll report to the Product Area Lead Origination where youll be responsible for the acquisition strategy origination journey optimisation and conversion.
An Acquisition background and proven experience is essential to the success of this role. Youll be a process improvement guru; with experience considering how our application forms and credit decision engine is humming and how this can be improved. Overall youll have a customer lens on every step of our customer journey and always seeking to improve our customer experience.
What youll do
- Lead product management initiatives for consumer lending ensuring they align with the organisations strategic objectives.
- Optimise customer journeys by improving origination processes and enhancing the overall customer experience.
- Develop and deliver acquisition strategies driving growth through improved conversion and approval rates.
- Identify and implement process improvements including enhancements to application forms and credit decision systems.
- Manage stakeholder relationships ensuring transparency and alignment across internal and external teams.
- Monitor KPIs and financial targets using data-driven insights to guide decisions and achieve business outcomes.
What were looking for
- 5 years experience in product management within banking or financial services ideally in consumer lending cards or personal loans.
- Proven ability to optimise customer journeys including digitisation initiatives that improve portfolio growth time to decision and customer experience.
- Excellent knowledge of acquisition strategy and process optimisation with expertise in marketing acquisition and financial monitoring.
- Experience working in Agile environments managing product development and initiatives collaboratively across squads.
- Excellent stakeholder management and communication skills with the ability to influence and align diverse teams.
- Analytical and data-driven decision-making skills with proficiency in Microsoft Office (Excel and PowerPoint) and familiarity with research techniques (quantitative and qualitative).
Whats in it for you
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.
Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe We cant wait to hear from you!
(One last note: We operate using a direct talent sourcing model so no agency introductions please.)
ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more
For support and adjustments including DEI LGBTQI confidential application support enquiries:
Applications close 19th January 2026
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager
#LI-DNI
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
