Solution Architect

San Ramon, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

The Solution Architect will work within professional services to understand and solve the technological challenges associated with product build out and integration of Five9s customers. They will be a part of short term (a few days to several weeks) development projects that require gathering a customers integration requirements analyzing feasibility using available APIs as well as designing developing and implementing the solution. The candidate will be expected to interact with customers over the phone via web conferences and in person (with up to 15% travel required) and will often need to articulate complex technical solutions to a non-technical audience necessitating excellent verbal and written communication skills.

Required Skills:

The ability to work with a client to gather technical business requirements construct technical implementation plans accurately estimate development and delivery timelines and successfully realize the end product.
Ability to learn the Five9 core technologies and apply them at a software development level.
Lead software development resources in the design development and deployment of custom solutions essential for the successful realization of the project.
A working knowledge of call center technology (Genesys Avaya Cisco Aspect etc.) with a good understanding of computer telephony concepts and terminology.
An understanding of cloud-based technologies (AWS SaaS PasS etc.) and web-based API interfaces (SOAP REST AJAX WebSockets etc.)
Basic proficiency in using Unix-based operating systems and Windows based systems & solutions
Possess strong problem solving and communication skills. Must be able to articulate an issue explore potential solutions and communicate the optimal course of action to the client; document the solution requirements and features in a Statement of Work ensuring customer understanding and acceptance. A self-starter with the ability to work independently and manage time effectively; capable of multitasking and transitioning between multiple projects or tasks within a dynamic work environment.
Ability to effectively lead a team of software development engineers facilitating strong collaboration and promoting a positive team culture. This includes overseeing their work setting clear goals providing constructive feedback and ensuring alignment and project objectives.
Mentor junior members encourage continuous learning and improvement and manage performance to deliver high-quality and timely solutions.

Qualifications:

10 or more years experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE Genesys or Avaya.
Strong contact center experience. Capable of architecting and implementing applications that leverage the core Five9 contact center platform.
5 or more years development experience in web-based applications (HTML5 JavaScript) and associated tooling such as jQuery Bootstrap Require JS Ext JS Marionette etc.
3 or more years experience with web application hosting services such as Heroku OpenShift or self-hosted services.
Experience integrating to CRMs Marketing Automation or Lead Management solutions such as Salesforce MS Dynamics NetSuite Oracle Service Cloud Zendesk Velocify etc.
BA/BS degree or equivalent work experience is required.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Staff IC

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...