Manager, Credit Support
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 246263
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
Team Leadership & Workflow Management
- Manage coach and develop a team of Credit Support Officers (CSOs) responsible for loan documentation preparation.
- Allocate workload set priorities and uphold execution standards to meet Private Banking SLAs.
- Handle escalations from the Private Banking field through to completion and ensure clarity on requirements.
- Review team tasks for accuracy and completeness within established guidelines.
- Liaise with Legal Compliance GRM ACE and Banking teams on documentation and execution-related questions.
- Provide coaching and feedback; participate in training program development and scheduling.
- Act as a trusted subject-matter resource to ensure consistent policy interpretation and application.
- Escalate priority issues to appropriate management as required.
Operational Strategy & Continuous Improvement
- Identify opportunities to enhance the loan documentation process and reduce rework.
- Proactively surface problems and risks prior to implementation.
- Compile data observations and root-cause insights related to documentation errors delays and policy friction points.
- Deliver structured findings and recommendations to the Senior Manager Credit Support to enable enterprise process optimization policy updates and standardization.
- Partner to pilot and implement improvements impacting workflows controls and execution quality.
Culture & Collaboration
- Contribute to a high-performing collaborative Head Office team with strong client service.
- Build effective relationships across business lines and corporate functions.
- Foster open honest communication; actively participate in touch bases and team meetings.
- Share knowledge and encourage new ideas and approaches.
- Develop and execute a meaningful employee development plan.
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
Functional Competencies
- Strong knowledge of Private Banking operations sales environments and credit underwriting processes.
- Familiarity with the broad Wealth Management offering (e.g. Scotiatrust Scotia Asset Management ScotiaMcLeod) and International Private Banking.
- Thorough understanding of systems supporting Credit Structuring and Private Banking.
- Experience in Process Mapping/Business Architecture (including related tools/software).
- Advanced business analysis analytical thinking and creative problem-solving skills.
- Sound judgment with the ability to handle complex non-standard issues.
- Excellent written and verbal communication skills with the ability to interface across departments and external parties.
- Superior time management and prioritization skills.
Experience & Credentials
- University or Community College degree preferred.
- Previous experience in Credit Structuring or Commercial Banking.
- Strong understanding of lending policies practices and procedures.
- Awareness of business trends and external factors (economic technological social legal political) affecting credit viability.
- Fluently bilingual in English and French (verbal and written) is preferred.
- Strong working knowledge of Power BI and strong PC skills.
- Proactive self-directed and comfortable working independently and collaboratively in a team environment.
Working Conditions
This is a primarily office-based role with hybrid flexibility. The position involves extensive PC use for document preparation and regular review of manuals circulars handbooks and reports. You may encounter tight deadlines and service commitments across internal and external projects.
Why Join Us
- Opportunity to lead a high-impact team within Private Banking.
- Influence process and policy improvements using data-driven insights.
- Collaborative environment with strong executive support for operational excellence.
- Professional growth through leadership exposure and cross-functional partnerships.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Manager
Key Skills
- EAM
- Food Technology
- AC Maintenance
- Corrosion
- Arabic Cuisine
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
