System Administrator End user & Desktop Support

Calgary - Canada

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: System Administrator End user & Desktop Support

Experience Range: 5 years

Location: Calgary

Role Description

Device & Asset Management:

Receive new desktop orders and provide MACI (Move Allocate Change and Install) services Site Inventory management and maintenance Assist Stock Room management activities (Allocations Disposals leavers Ticket Mgmt. etc.) Provide support for asset disposal services Ability to move PCs on the floor physically and to the desks

Mobility & Endpoint Support:

Enterprise Mobility (Asset Mgmt. compliance activities Ticket Mgmt. etc.) Exposure on mobility Support New Corporate mobile initial setup Other mobile issues (Supported by Shell) Excellent handson experience in installation and troubleshooting desktop smart card installations Handle User account issues responsible to provide Remote Access Setup support responsible for JML setup and process knowledge Good knowledge and implementation skill on Enterprise desktop security and end point protection and management

Technical Application Support:

Excellent experience in installation and troubleshooting MS Office Adobe Acrobat MS Internet Explorer and other standard desktop applications Very good handson experience on Service management tools

Service Management & Ticketing:

SNOW requests advise for PC accessories to Users Creation administration and resolution of SNOW call incident tickets Mailbox Management

Vendor & Team Coordination:

Coordination with vendor Coordinate with offshore and onsite tech support team Coordination with Vendor related stakeholders Coordination with the other support groups and Domains Escalate and Coordinate with remote support team at offshore to get the user issues resolved

Meetings Reporting & Documentation:

Attend weekly / monthly review meetings with onsite and offshore team Generate and provide weekly / monthly activity and other reports Participate in informal team meetings client meetings internal Operations meetings and Quality review meetings Report the status to the higher management Documentation on knowledge articles

Compliance Policies & Continuous Learning:

Attend regular trainings and learn new technologies as required and conducted by the employer Adhere to policies of the Employer (Ex. Timesheet Mandatory trainings etc.) Ensure that the policies and procedures set by TCS are adhered to Implement the corrective preventive action identified Discuss management of risks in advance with the Domain Leads Escalating to higher management whenever required

Process Improvement & Collaboration:

Identify and implement best practices service improvements and transformation opportunities and share the same to global team Flexible to be cross skilled for different roles in OSS Extended support off Business hours if applicable Other duties may be assigned to meet business needs

Soft Skills & Interpersonal Requirements:

Excellent communication data management and documentation skills are mandatory Ability to communicate with the end users and executives (If needed) Ability to work as a team member with good team spirit Good understanding about tiered infrastructure

Certifications (Preferred):

Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage)

Required Skills:

Experience (Years): 4-6 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.

Role: System Administrator End user & Desktop Support Experience Range: 5 yearsLocation: CalgaryRole DescriptionDevice & Asset Management:Receive new desktop orders and provide MACI (Move Allocate Change and Install) services Site Inventory management and maintenance Assist Stock Room management a...

Role: System Administrator End user & Desktop Support

Experience Range: 5 years

Location: Calgary

Role Description

Device & Asset Management:

Mobility & Endpoint Support:

Technical Application Support:

Excellent experience in installation and troubleshooting MS Office Adobe Acrobat MS Internet Explorer and other standard desktop applications Very good handson experience on Service management tools

Service Management & Ticketing:

SNOW requests advise for PC accessories to Users Creation administration and resolution of SNOW call incident tickets Mailbox Management

Vendor & Team Coordination:

Meetings Reporting & Documentation:

Compliance Policies & Continuous Learning:

Process Improvement & Collaboration:

Soft Skills & Interpersonal Requirements:

Certifications (Preferred):

Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage)

Required Skills:

Company Industry

IT Services and IT Consulting

Key Skills

MAC
Operating System
Active Directory
Information Technology
Access Points
LAN
Deskstops
Windows
Trouble Shooting
Linux
System Center Configuration Manager
Computer information system
Setup
hardware
Technical Support

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About Company

Astra North Infoteck Inc.

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