Customer Quality Engineer

Who We Are

At CPC (Colder Products Company) were not just connecting fluid lines were connecting people ideas and possibilities. For nearly 50 years weve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical thermal management (liquid cooling of electronics) medical industrial and chemical handling markets.

But what sets us apart Our people.

Were a team of problem-solvers innovators and forward thinkers who thrive in a culture that values collaboration creativity and continuous improvement. Headquartered in Minneapolis/St. Paul with over 700 employees in 14 countries were growing fast and we want you to grow with us!

Your Role

Are you ready to make an impact and work with a company that values your expertise ideas and career growth As our next Customer Quality Engineer youll be at the forefront of shaping our organizations success. This isnt just a job its a career move where youll thrive learn and enjoy coming to work.

Summary: Customer Quality Engineer is responsible for resolving released product quality issues. This role will collaborate across CPC Quality Product Management Operations and Engineering to investigate and resolve customer complaints. This individual will work with the Customer Quality Manager to verify customer claims drive to root cause identify potential corrective actions analyze complaint data to highlight trends and make recommendations for continuous improvement projects all within the defined KPIs.

Responsibilities:

• Coordinate responses to product quality customer complaints:
  • Own assigned customer complaint cases.
  • Issue initial report to customer with investigation plan and seeking any needed additional information.
  • Prioritize customer complaint cases and trends
  • Verify product defect claim being made by the customer.
  • Determine appropriate action for customer complaint processing based upon claim verification
  • Partner with other functional groups to implement corrective actions as needed.
  • Maintain all records and documentation of complaint investigations.
  • Write complaint preliminary and final reports to be sent to the customer
  • Partner with sales/marketing team to resolve customer inquiries.
• Work with customers and CPC cross functional teams to ensure system-wide response to customer needs.
• Authors and maintains quality policies for customer quality complaints
• Ensures customer quality complaint processes functions effectively and meets KPI goals.
• Functional supervision of technicians for processing of customer complaints.
• Partners with our supplier quality engineering team to resolve supplier-related issues.
• Support of external audits including customer and ISO certification audits.
• Develops and improves inspection plans/methods for new or existing processes.
• Support efforts to evaluate manage and improve measured Quality performance throughout CPC.
• Keeps current in the field with internal and external education and training.
• Adheres to all safety regulations.
• Demonstrates support of CPC core values.
• Performs other job duties as assigned to meet business needs.

Qualifications and Requirements:

• Bachelors degree in engineering or equivalent technical field.
• Minimum 3 years experience in quality manufacturing or continuation engineering roles (1 year for masters degree).
• Understanding of up-to-date quality theories methods and approaches including ISO9001:2015
• Experience working with data and statistical analysis software.
• Passion for improvement and drive for change to meet customer needs.
• Experience with automation assembly processes.
• Excellent communication skills.
• Experience with problem solving tools.
• Experience with Microsoft Office Suite and statistical software.

Travel:

• Less than 5%

Why Youll Love Working Here

Our Culture

At CPC our people arent just employees theyre the driving force behind our success. Weve built a culture rooted in respect collaboration and integrity where every voice matters and innovation thrives. Its not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years because we genuinely care about our employees growth well-being and success. This isnt just a workplace; its a community where youll feel valued empowered and inspired to do your best work every day.

Growth & Development

We invest in you. Whether youre looking to expand your skills take on new challenges or advance your career were here to support you. We offer:

• Mentorship hands-on training and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education plus scholarship programs for children of eligible employees.
• A Co-Op and intern program in partnership with several universities for hands-on industry experience.
• Recognition programs that celebrate your contributions from employee loyalty awards to peer-to-peer recognition.

Because when you succeed we all succeed.

Work/Life Balance

We get it work is important but so is life outside of it. Thats why CPC ensures you have the time and flexibility to live recharge and give back. Our programs include:

• Multiple paid-time off programs including PTO company-paid holidays bereavement leave and paid volunteer time to support causes you care about.
• Paid Parental Leave so you can focus on what matters most.
• Wellness support including access to in-person and online advisors for mental financial and overall well-being.

We believe that a balanced fulfilled team creates the best workplace.

Benefits & Compensation

At CPC we offer a comprehensive benefits package designed to support your health financial security and overall well-being including but not limited to:

• Health & Wellness:
  • Comprehensive Medical Dental Vision coverage starting day one for you and your family.
  • Health Savings Account (HSA) contributions for eligible plans.
  • Company-paid Long-Term & Short-Term Disability and Life Insurance for added security.
  • Onsite gym & wellness programs to help stay active and healthy.
• Financial Benefits:
  • 401k plan with automatic employer contributions starting on day one plus profit-sharing to invest in your future.
  • Referral bonuses get rewarded for connecting talented friends and family to CPC job openings.
• Pay Range: $75000.00-$98000.00 / Annually
  • This range is the pay scale for this role in Minnesota. Individual compensation is based on skills experience and qualifications related to this position.
• Bonus Eligibility: No

Join Us

If youre ready to be part of an innovative team that values connection and collaboration we want to hear from you!

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package of eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits parental military jury duty and bereavement leaves of absence; paid time off including 10 paid holidays per calendar year paid time off beginning at 120 hours annually tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud where parties posing as Dover employees recruiters other agents try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job or for a job offer by contacting us directly through our Dover and affiliated operating company websites at To learn how you can protect yourself review our Recruitment Fraud Notice on our careers site.

This position may be located in: Americas : United States : Minnesota : Arden Hills

Work Arrangement : Onsite

Pay Range: $75000.00-$98000.00 / Annually

Sub Division :Quality

Job Requisition ID :64179

Job Function : Quality & Continous Improvement

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