Nice InContact BSA

Plano, TX - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Nice InContact BSA

Plano TX

General understanding of contact center workflow and IVR applications
Knowledge of Nice CXOne applications like Central CX softphone salesforce agents CXOne reporting and dashboard and Omnichannel routing
IVR call flow experience.
Experience in working on projects with IVR call flow modifications to promote self-service.
Hands on experience on REST API.
Experience on JIRA

Nice InContact BSA Plano TX General understanding of contact center workflow and IVR applications Knowledge of Nice CXOne applications like Central CX softphone salesforce agents CXOne reporting and dashboard and Omnichannel routing IVR call flow experience. Experience in working on projects with I...