Technical Account Manager

Position Summary

The Account Manager will be responsible for managing and growing customer relationships within the commercial printing packaging and converting sectors. This role focuses on selling ink solutions for lithographic offset and flexographic printing applications. The ideal candidate has strong technical knowledge of ink systems understands print production environments and excels at building long term partnerships with printers converters and packaging manufacturers.

• Serve as the primary point of contact for assigned accounts in the litho offset and flexo printing markets.
• Build strong trust based relationships with production managers press operators purchasing teams and plant leadership.
• Conduct regular onsite visits to understand customer needs troubleshoot issues and ensure ink performance meets expectations.
• Provide technical support related to ink behavior color matching press performance and substrate compatibility.
• Manage customer expectations resolve concerns and ensure high levels of satisfaction.

• Identify new business opportunities within existing accounts and across the regional market.
• Develop and execute strategic account plans to increase ink sales and expand product penetration.
• Prospect and secure new customers in commercial print packaging labels and specialty applications.
• Prepare and deliver product presentations demonstrations and value based proposals.
• Meet or exceed quarterly and annual sales targets.

• Maintain deep knowledge of ink formulations pressroom chemistry and printing processes.
• Support customers with ink trials press optimization and troubleshooting print defects.
• Collaborate with R&D and technical service teams to address custom ink needs or performance challenges.
• Stay current on industry trends substrates coatings and emerging technologies in the print and packaging sectors.

• Maintain accurate CRM records sales forecasts and activity reports.
• Monitor market conditions competitor activity and customer trends to inform strategy.
• Provide feedback to internal teams on product performance customer needs and opportunities for innovation.

• Bachelors degree in Business Chemistry Graphic Communications or related field preferred.
• 3 7 years of experience in the ink coatings printing or packaging industry.
• Strong understanding of lithographic offset and flexographic printing processes.
• Proven track record in account management or technical sales.
• Ability to troubleshoot pressroom issues and communicate technical concepts clearly.
• Excellent relationship building negotiation and communication skills.
• Self motivated organized and comfortable managing a regional territory.
• Proficiency with CRM systems and Microsoft Office.