VDOT Configuration Manager

**Local Candidates Strongly Preferred**

**On-Site Minimum 3 days per week*

VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing governing and continuously improving the Configuration Management process.

VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. The Configuration Manager is responsible for establishing governing and continuously improving the Configuration Management process within the ITSM framework. This role ensures accuracy integrity and traceability of Configuration Items (CIs) enabling effective incident change problem and asset management. The Configuration Manager maintains the CMDB (Configuration Management Database) enforces process compliance and partners with technical teams to ensure reliable service delivery. This role is critical in ensuring that our configuration management processes are thorough efficient and aligned with ITIL best practices. This role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB) supporting change management and driving continuous improvement across IT services. An ideal candidate will have extensive experience integrating and managing Azure resources within a third party CMDB.

Key Responsibilities

Develop implement and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.

Own and manage the CMDB ensuring accuracy completeness and compliance.

Collaborate with Change Incident and FinOps teams to ensure seamless service delivery.

Define and enforce policies for configuration item (CI) identification control and reporting.

Work closely with Infrastructure Network Security and Application teams to gather and maintain CI information.

Monitor and audit configuration data to ensure quality and reliability.

Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.

Provide leadership and guidance to IT teams on configuration management best practices.

Support IT governance risk and compliance initiatives.

Qualifications

ITIL Foundation certification (Intermediate or Expert level preferred).

Proven experience in Configuration Management within an ITIL environment.

Proven experience in Configuration Management within an Azure environment.

Strong knowledge of Ivanti Neurons for ITSM

Strong understanding of ITIL v3/v4 processes-especially Configuration Change Incident and Problem Management.

Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.

Excellent analytical problem-solving and documentation skills.

Ability to work collaboratively across technical and business teams.

Strong communication and stakeholder management skills.

Preferred Skills

Experience with automation tools for configuration management.

Familiarity with cloud environments (Azure AWS GCP).

Knowledge of automation discovery tooling and scripting (e.g. PowerShell Python).

Familiarity with audit and compliance frameworks

Knowledge of COV policies and standards.