Change Management Consultant (Intermediate) 10166-0812

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

HM Note: This onsite contract role is in office every day at the managers discretion. Candidate resumes must include first and last name email and telephone contact information.

Description

RESPONSIBILITIES:

Work with organizations by providing expertise consultative advice guidance and coaching to build knowledge and expertise of change management principles methodologies and tools
Help leaders and teams enhance their capabilities to understand how change impacts people the reasons why people resist change and how to support people as they transition through change
Be an active and visible coach to support leaders partners and stakeholders in their role as change champions
Partner and work collaboratively with key roles such as project managers business analysts process improvement specialists change consultants and leadership to integrate change practices at all levels of the organization
Develop and implement change management strategies plans and framework
Lead develop implement and/or provide input in the development of communication plans sponsor roadmaps stakeholder assessments training plan and resistance management throughout the lifecycle of the project
Leads stakeholder management including identification and analysis of key stakeholders and the development of stakeholder engagement strategies
Ensure the alignment of change management activities with participating stakeholders to remove change barriers smooth the adoption process and contribute to problem solving resulting in successful implementation
Ensure that clients/partners and stakeholders are actively engaged in the change consulted with and communicated to
Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization
Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs
Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
Design and conduct change readiness assessments evaluate results and present findings to stakeholders to plan and carry out a change management strategy
Administer measurement systems to track adoption utilization and proficiency of individual changes
Develops an approach to embed/institutionalize the change to sustain the benefits achieved including knowledge transfer performance management continuous improvement and other related practices

GENERAL SKILLS:

Experience and knowledge of change management industry standards best practices methodologies and tools
Experience in development of training communication and change management strategies and plans
Ability to work effectively and engage with a diverse group of stakeholders such as senior management and leaders project managers etc.
Strong conflict management interpersonal and communication skills (written and verbal)
Experience with project management fundamentals and understanding of the lifecycle of a project
Excellent active listening skills
Strong analytical and decision-making abilities
Strong presentation and group facilitation skills

DESIRABLE SKILLS:

Experience identifying and assessing change impacts to the organizations business processes and technology solutions to drive business and people adoption
Experience leading medium to large transformational change projects
Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives
Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change
Experience developing actionable and targeted change management plans that include communications coaching training sponsorship and/or other resistance management activities
Experience defining and measuring success metrics and monitor change progress to track adoption utilization and proficiency related to changes
Experience managing the change management process and applying change management best practices to support the project or initiative
Experience coordinating efforts with other subject matter experts including communications specialists training specialists and human resource consultants during implementation
Ability to influence others at all levels within the organization and move towards a common goal

Skills

Experience and Skill Set Requirements

Role Overview:

The Government of Ontario is embarking on a large Data and amp; AI transformation initiative. Core to the transformation is the enablement of the Ontario Data Platform (ODP) which is being developed as the enterprise technology ecosystem for everything Data and amp; AI. ODP will consist of data ingestion technologies storage processing and visualization as well as solutions related to AI and Machine Learning Development Data Governance Data Marketplace etc. and nbsp;

We are seeking a dynamic professional to lead and nbsp;process design and nbsp;and and nbsp;change management initiatives and nbsp;within the ODP team and in partnership with its stakeholders. This role bridges operational excellence with organizational transformation ensuring that advanced analytics and AI solutions are seamlessly integrated into business processes while fostering stakeholder adoption and cultural readiness. Immediate initiatives are the design/refinement and operationalization of process related to intake incident problem change etc. and nbsp;

Key Responsibilities:

Process Design and amp; Optimization

Analyze current processes and workflows and identify opportunities for improvement.
Design develop and document future-state processes that leverage automation including but not limited to all IT service management processes related to ODP.
Develop process maps operating procedures and governance frameworks to ensure compliance and scalability.

Change Management

Create and execute change management strategies to support adoption of new data and AI solutions and associated processes.
Conduct stakeholder analysis and develop communication training and engagement plans.
Monitor and measure change readiness and adoption adjusting strategies as needed.

Collaboration and amp; Leadership

Partner with internal and external teams to communicate process details and seek alignment and buy-in.
Act as a liaison between technical teams and non-technical stakeholders to ensure clarity.
Champion a culture of innovation and continuous improvement across the organization.

Qualifications:

A degree in Business Public Administration Data Analytics or related field.
Proven experience in and nbsp;process design and nbsp;business analysis and and nbsp;change management and nbsp;within complex organizations.
Familiarity with and nbsp;data governance and nbsp;and public sector compliance requirements.
Strong communication facilitation and stakeholder influencing and management skills.
Certifications such as and nbsp;Prosci Change Management and nbsp;Lean Six Sigma or and nbsp;Business Process Management and nbsp;are an asset.
Ability to lead multiple initiatives simultaneously and work in an agile fast-paced environment

Preferred Qualifications:

Knowledge of Government of Ontarios structure and business processes.
Experience working in a data and amp; AI environment and understanding unique data and AI concepts.
Experience with Azure and Databricks.

and nbsp;

Evaluation:

Process Design and amp; Optimization - 40%
Change Management - 40%
Collaboration and amp; Leadership - 20%

Must Have:

Experience leading and nbsp;process design and nbsp;business analysis and and nbsp;change management and nbsp;initiatives within complex organizations
Certifications such as and nbsp;Prosci Change Management and nbsp;Lean Six Sigma or and nbsp;Business Process Management and nbsp;are and nbsp;a plus
Design develop and document future-state processes that leverage automation including but not limited to all IT service management processes related to ODP.
Develop process maps operating procedures and governance frameworks to ensure compliance and scalability.

HM Note: This onsite contract role is in office every day at the managers discretion. Candidate resumes must include first and last name email and telephone contact information.DescriptionRESPONSIBILITIES:Work with organizations by providing expertise consultative advice guidance and coaching to bui...