Technical Support Engineer

Jamshedpur - India

Monthly Salary: INR 3 - 5

Experience Required: 1-3years

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Objective: The incumbent is expected to work closely with ExxonMobils Field Engineering (FES) & Sales Team in collaboration with Distributor team of assigned territories and should possess good understanding of Industrial and Automotive applications therein to further blend knowledge of industrial & automotive lubricants for delivering value based solutions to customers.

Key Results / Accountability:

A field based TSE to support the Industrial & Automotive businesses of ExxonMobil Lubricants by supporting customers through technical services.
Should assist in identifying and developing new opportunities for obtaining customer recognized Value through innovative thinking and benefit selling.
Responsible for supporting ongoing field trials of high performance oils & greases through regular visits & by maintaining proper co-ordination and communication with the stake-holders.
Responsible for carrying ExxonMobils motto of Safety first & must follow 3rd party site safety principles & Job-Safety Analysis pre-requisites during customer visits.
Should be able to carry out equipment inspections & further should know using MS Word for creating and submitting inspection reports.
Will be required to conduct on-site technical lube clinics and workshops at times for enhancing brand awareness and while soliciting new business opportunities.
Attending and managing customer complaints arising due to application or lubricant related reasons and should be able to provide inputs to prepare reports on Root Cause failure analysis.
Should be able to understand ExxonMobils range of Industrial & Automotive lubricants for delivering Value to customer

Key challenges :

Multiple key stakeholders management (External & Internal)
50-60% travelling.
Technical proficiency in applications and lubricants.
Technical know-how of customer processes & market trends.

Requirements

Education: A Bachelors Degree (B.E. or .) in Mechanical/Automobile Engineering will be an advantage.

Experience: This role requires a minimum 3 years of experience in mechanical maintenance field based technical services or sales engineering and should possess good understanding of Industrial applications like cement power steel plants etc. and/or automotive applications like engines transmissions hydraulics etc. Must have sound understanding of customers and an experience with Lubricants Industry shall be preferred (optional) .

Competencies:

Ability to demonstrate value creation for customers
Presentation skills.
Good written and verbal communication skills. Able to manage internal & external customers well.
A demonstrated track record in problem solving.
Strong networking and influencing skills.
Experience in using applications like MS Office etc.
Having a two-wheeler with valid driving license is a must

Required Skills:

This position offers an exciting opportunity to contribute to the growth and success of vehicle maintenance. If you are a self-motivated customer-focused individual with a passion for sales and technical solutions we encourage you to apply and become a valuable member to our client.

Required Education:

Engineer

Objective: The incumbent is expected to work closely with ExxonMobils Field Engineering (FES) & Sales Team in collaboration with Distributor team of assigned territories and should possess good understanding of Industrial and Automotive applications therein to further blend knowledge of industrial ...

Key Results / Accountability:

A field based TSE to support the Industrial & Automotive businesses of ExxonMobil Lubricants by supporting customers through technical services.
Should assist in identifying and developing new opportunities for obtaining customer recognized Value through innovative thinking and benefit selling.
Responsible for supporting ongoing field trials of high performance oils & greases through regular visits & by maintaining proper co-ordination and communication with the stake-holders.
Responsible for carrying ExxonMobils motto of Safety first & must follow 3rd party site safety principles & Job-Safety Analysis pre-requisites during customer visits.
Should be able to carry out equipment inspections & further should know using MS Word for creating and submitting inspection reports.
Will be required to conduct on-site technical lube clinics and workshops at times for enhancing brand awareness and while soliciting new business opportunities.
Attending and managing customer complaints arising due to application or lubricant related reasons and should be able to provide inputs to prepare reports on Root Cause failure analysis.
Should be able to understand ExxonMobils range of Industrial & Automotive lubricants for delivering Value to customer

Key challenges :

Multiple key stakeholders management (External & Internal)
50-60% travelling.
Technical proficiency in applications and lubricants.
Technical know-how of customer processes & market trends.

Requirements

Education: A Bachelors Degree (B.E. or .) in Mechanical/Automobile Engineering will be an advantage.

Competencies:

Ability to demonstrate value creation for customers
Presentation skills.
Good written and verbal communication skills. Able to manage internal & external customers well.
A demonstrated track record in problem solving.
Strong networking and influencing skills.
Experience in using applications like MS Office etc.
Having a two-wheeler with valid driving license is a must