Renewals Specialist
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Job Location:
Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The impact you will have:
As a Renewals Specialist you will be a trusted problem solver and advocate for both customers and internal sales teams. You will play a critical role in ensuring renewal experiences are smooth accurate and value-driven by proactively identifying risks resolving complex issues and navigating vendor and system challenges. Your work will directly influence customer retention revenue continuity and operational efficiency.
What youll do:
Serve as the primary point of coordination for renewal opportunities partnering closely with sales vendors and internal stakeholders to remove obstacles and keep renewals on track
Proactively identify and resolve issues related to pricing entitlement contract terms data discrepancies or vendor nuances before they impact the customer
Communicate clearly and confidently with external partners (vendors and manufacturers) to source accurate information escalate issues and negotiate viable solutions
Analyze renewal scenarios to determine the best path forward balancing customer needs commercial outcomes and system constraints
Execute renewal transactions in Salesforce while ensuring accuracy completeness and alignment with customer expectations
Act as a subject matter expert on renewal processes advising sales on best practices and guiding them through non-standard or complex renewal situations
Partner with presales and other internal resources to ensure customers receive the right solution and maximum value at renewal
Maintain high standards of data integrity and reporting understanding how accuracy directly impacts downstream teams and customer experience
Continuously identify process gaps inefficiencies or recurring issues and contribute ideas that improve customer experience systems and renewal workflows
Adapt quickly to changing vendor requirements tools and customer needs while maintaining service quality and responsiveness.
Requirements
- At least 24 years of professional experience in a customer-facing operations sales support or account management role (technology reseller or distributor experience preferred)
- A strong problem-solving mindset you enjoy untangling ambiguity asking the right questions and finding practical solution.
- Demonstrated ability to manage multiple priorities while maintaining accuracy and follow-through
- Clear professional communication skills with the ability to explain complex information simply and effectively
- Resourcefulness and persistence when navigating systems vendors or non-standard requests
- Comfort working with data and systems (Salesforce SAP or similar tools are an asset)
- Proficiency with Microsoft Outlook Teams and Excel
- A collaborative customer-first attitude with a continuous improvement mindset
- High level of accountability curiosity and willingness to learn
Benefits
What We Offer:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work from Home setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Required Skills:
Comfort working with data and systems (Salesforce SAP or similar tools are an asset) Proficiency with Microsoft Outlook Teams and Excel
Required Education:
Bachelors degree
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
