Infrastructure and Support Engineer
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Remote Infrastructure and Support Engineer (RISE)
Location:4807 Spicewood Springs Rd Austin TX 78759 (Hybrid)
Summary:
The RISE serves as the senior technical lead at NCUAs remote sites providing comprehensive Tier 3 support across all IT domains: workstation and endpoint support unified communications network access and software/application services. This role acts as the local extension of the central IT team ensuring operational continuity rapid issue resolution and proactive coordination with Tier 3 engineers and federal stakeholders.
Responsibilities:
- Serve as the on-site technical liaison for all IT operations acting as the eyes and ears of the central team
- Perform advanced diagnostics and remediation for workstation server and endpoint issues
- Support Microsoft 365 applications (Outlook Teams SharePoint Intune) and manage endpoint provisioning
- Provide VIP white-glove support and coordinate executive event technology needs.
- Troubleshoot and maintain VoIP systems Microsoft Teams Rooms A/V equipment and digital signage
- Resolve VPN wireless and remote connectivity issues; escalate firewall and routing problems to Tier 3
- Monitor local network performance and assist with datacenter appliance support under Tier 3 direction
- Develop and maintain ServiceNow workflows dashboards and incident records
- Support Azure DevOps pipelines Power BI reporting and remote automation tasks
- Ensure patching compliance and configuration baselines are maintained across systems
- Document technical issues resolutions and contribute to knowledge base articles
- Participate in contingency planning surge support and disaster recovery exercises
Requirements:
- Must be able to obtain andmaintaina Public Trust security clearance issued by the customer. This agency handles andadjudicatesthe security clearance process NOTE: United States Citizenship isas part of the eligibility criteria to be able to obtain this type of security clearance
- Windows 11 administration and imaging
- Microsoft 365 suite (Outlook Teams SharePoint Intune)
- Active Directory & Entra ID
- VPN wireless networking remote access tools
- VoIP and A/V systems (Teams Phone Teams Rooms)
- ServiceNow ITSM platform
- Scripting (PowerShell JavaScript)
- Azure DevOps and CI/CD familiarity
- Strong troubleshooting documentation and communication skills
Preferred Certifications:
- Microsoft Certified: Azure Administrator or Modern Desktop Administrator
- Microsoft Teams Voice Engineer Expert
- Cisco CCNA or CCNP
- ITIL v4 Foundation
- ServiceNow Administrator
- Microsoft Power Platform App Maker
Experience Level:
- 5-7 years in enterprise IT support across multiple domains
Required Experience:
IC
Key Skills
- Active Directory
- VMware
- Cloud
- Windows
- Infrastructure
- Linux
- Troubleshoot
- Desktop
- PC
- Backup
- laptops
- Problem Resolution
- Setup
- hardware
- Technical Support
About Company
Red Cedar Consultancy, LLC We provide IT Services to Federal Customers such as Dept. of Homeland Security (DHS) United States Citizenship and Immigration Services (USCIS), Transportation Security Authority (TSA) and U.S Coast Guard (USCG), U.S Small Business Administration, U.S Treasu ... View more
