Team Manager

This role leads a team of Claims professionals to deliver high-quality customer-focused claims outcomes in line with TALs claims philosophy procedures and risk framework. The Team Manager ensures a market-leading customer experience while effectively managing risk and regulatory obligations through strong operational governance portfolio oversight stakeholder collaboration and team capability development. The role is also accountable for resolving escalated matters and customer complaints ensuring fair compliant and timely outcomes aligned with TALs claims principles.

In This Role You Will

• Take accountability for the teams Life Claims portfolio ensuring high-quality customer service accurate policy-based assessments effective return-to-health outcomes and controlled claims costs through best-practice claims management.

• Manage and resolve escalated customer complaints driving continuous improvement in service quality and customer outcomes.

• Oversee day-to-day operational management including workload allocation performance monitoring resource planning team communication and use of reporting to ensure effective service delivery.

• Lead people management activities including recruitment performance management and coaching to develop Claims Consultants technical and business capability in line with the TAL capability framework.

• Monitor and oversee compliance with TAL policies procedures and claims philosophy ensuring consistent and appropriate claims management practices.

• Ensure adherence to external regulations including privacy requirements the Life Insurance Code of Practice and all relevant legislation and industry standards.

Qualifications :

• Minimum 2 years experience in a Team Manager role within financial services or insurance or at least 5 years experience as a Claims Consultant or similar.

• Strong insurance industry knowledge with a preference for Life Insurance experience.

• Proven capability in operational and people management.

• Excellent verbal and written communication including presentation skills.

• Relevant tertiary qualifications in Business Commerce Health or Allied Health (desirable).

• Diploma or Cert IV in Life Insurance or equivalent (desirable).

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us  here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time