SaaS Training & Onboarding Manager

We are hiring an Onboarding Training Manager responsible for creating exceptional learning experiences for both new clients and internal team members. This role manages a new team serving our clients with onboarding project management client adoption and training.

You and your team will manage processes that help clients and employees succeed with the MedTrainer platformcovering everything from product functionality onboarding and adoption processes. 

This is a founding role with a clear growth path to build out an expanded client onboarding adoption and training team.

What Youll Do

Client Onboarding & Adoption

• Design and deliver onboarding programs for new clients to ensure successful implementation and product adoption.
• Reduce onboarding cycle time through better project oversight/efficiencies content and scalable delivery methods.
• Partner with internal stakeholders to ensure all onboarding content stays accurate as the platform evolves.

Training Delivery

• Facilitate training sessions for clients and internal teams.
• Track learning outcomes and ensure measurable improvement in knowledge adoption and results.
• Support continuous skill building for the Client Success team.

Cross-Functional Collaboration

• Work closely with CCO Client Success leadership Product Support and Marketing to ensure content accuracy and alignment.
• Gather feedback from internal teams and clients to continuously improve training content and onboarding workflow.

Training Content Development

• Develop high-quality training materials (courses videos guides job aids curricula) for both internal employees and external clients.
• Create content covering:
  • The MedTrainer SaaS platform
  • Client Success skills and methodologies
  • Leadership and soft-skills development
• Build repeatable scalable training frameworks that can grow into a formalized training function.

Qualifications :

• 3 years managing software onboarding implementation or training teams.
• Experience project managing Saas implementations.
• Experience delivering training to both internal teams and external clients. 
• Excellent client facing presentation and facilitation skills.
• Bachelors degree (to demonstrate strong learning capability).
• Strong communication project management and curriculum design skills.

Preferred Qualifications

• Experience with client onboarding implementation or adoption programs.
• Ability to build and lead a new team focused on onboarding and training.
• Ability to simplify complex concepts into learner-friendly content.
• Strong communication facilitation and skills.
• Experience working cross-functionally across Client Success Product and Support.

Additional Information :

What We Offer

• Medical dental and vision benefits with employer contribution
• Life & disability insurance
• 401(k)
• A supportive people-first culture where you can grow and build something meaningful

Compensation: 

• Base Salary: $100000 - $120000 USD
• Travel: Up to 5% (U.S. and Mexico).

All your information will be kept confidential according to EEO guidelines.

Why Youll Love Working Here
Were a tight-knit team that works hard helps each other and knows how to have fun along the way. At MedTrainer your ideas matter your work has impact and your growth is part of our mission.
If you love helping people and want to be part of a company thats transforming healthcare through technology wed love to meet you!

Remote Work :

Yes

Employment Type :

Full-time