Product Manager
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Job Summary
About the Role
Shawbrook is a specialist bank built to power ingenuity in financial services. We combine human expertise with smart technology to deliver tailored solutions and we are growing our Retail Mortgage product team to accelerate innovation across our origination and servicing journeys.
We are hiring a Product Manager to help shape and deliver change across the Retail Mortgage lifecycle. You will work across different parts of the journey depending on business priorities. You will lead discovery define requirements guide delivery and improve experiences for brokers and customers. This is a varied role with meaningful responsibility and plenty of opportunity to influence outcomes.
What you will be doing
Lead discovery and delivery for a range of initiatives across the Retail Mortgage journey (originations product transfers broker and customer journeys servicing enhancements etc.)
Identify customer broker and operational needs and turn insights into clear problem statements and opportunities
Translate opportunities into well-defined requirements user stories and prioritised backlogs
Collaborate closely with engineering design and data teams to shape solutions and deliver high-quality outcomes
Break down complex workflows into simple intuitive digital experiences
Work with stakeholders across Operations Credit Risk Legal and Sales to ensure solutions land smoothly
Use data to understand performance and drive continuous improvement
Qualifications :
What we are looking for
Strong product management experience across the full product lifecycle including discovery and delivery
Experience with mortgages broker journeys or regulated financial products (useful but not essential)
Ability to simplify complexity and create customer-centred solutions
Excellent communication and stakeholder engagement skills
Comfortable using data to inform decisions and priorities
Curious collaborative and outcome-driven mindset
Additional Information :
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering ... View more
