Technical Solutions Engineer
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Job Summary
Who Youll Work With
The TSE works in a non-silo environment supporting all of Aristas products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.
What Youll Do
- Respond to customer product inquiries via telephone or in written internet-based email.
- Resolve customer concerns raised during installation operation maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications :
- Working knowledge of networking industry products and protocols
- Minimum of 2-5 years hands-on experience and a combination of designing deploying configuring supporting troubleshooting debugging and administering of the following network protocols and technologies:
- AAA/RADIUS/TACACS ACL ARP BGP (RFC 4271) DHCP 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces EVPN IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control ICMP IGMP IPSec IPv4 & IPv6 LACP LLDP MACSec MPLS NAT OpenFlow OSPFv2 and OSPFv3 PIM QoS Sflow SNMP STP/RSTP/MST (IEEE 802.1D) VARP VRRP VLAN (IEEE 802.1Q) VRF VXLAN
- Experience with troubleshooting tools such as IXIA tcpdump and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C Java Python Perl JavaScript shell)/ Cloud Environment/Automation is a plus
Desired Skills:
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required as is the ability to triage. As we are continually releasing new features and products a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development both in diagnosing problems as well as communicating them in multiple technical contexts. Thus excellent written and verbal communication skills are a must as is a collaborative approach.
Education:
Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Additional Information :
Arista stands out as an engineering-centric company. Our leadership including founders and engineering managers are all engineers who understand sound software engineering principles and the importance of doing things right.
We hire globally into our diverse team. At Arista engineers have complete ownership of their projects. Our management structure is flat and streamlined and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.
Our engineers have access to every part of the company providing opportunities to work across various domains. Arista is headquartered in Santa Clara California with development offices in Australia Canada India Ireland and the US. We consider all our R&D centers equal in stature.
Join us to shape the future of networking and be part of a culture that values invention quality respect and fun.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and sof ... View more
