Team Lead- IT Operations

Key Responsibilities

IT Operations & Support

• Manage day-to-day IT operations across multiple project sites ensuring high availability and timely support.
• Oversee and guide a team of Desktop Support Engineers to ensure effective end-user support and issue resolution.
• Handle ServiceNow ticket queues ensure SLA compliance and escalate critical issues when required.
• Coordinate with head office IT teams for systems support network upgrades and procurement requirements.

Cloud & Infrastructure Management

• Administer and maintain Azure Storage Accounts including configuration access management backups monitoring and cost optimization.
• Manage and support Office 365 services such as Exchange Online SharePoint Teams OneDrive and security policies.
• Ensure proper identity and access management through Azure AD and Microsoft 365 security controls.

Project Site IT Management

• Oversee IT setup operations and maintenance for multiple project locations.
• Ensure each site meets the required hardware software connectivity and security standards.
• Plan and execute new site IT rollouts upgrades or relocations.

Software Licensing & Asset Management

• Maintain an accurate inventory of hardware and software assets across all sites.
• Ensure compliance with software license agreements and renewals.
• Coordinate procurement of IT equipment licenses and third-party services.

Compliance Security & Governance

• Ensure adherence to IT compliance frameworks regulatory standards and internal policies.
• Support implementation and maintenance of ISO 27001 controls where applicable.
• Ensure data protection practices and security guidelines are effectively implemented across sites.

Stakeholder & Business Coordination

• Work closely with project directors and business stakeholders to align IT services with operational needs.
• Provide regular updates to management on IT performance risks and improvement initiatives.
• Build strong relationships with internal teams vendors and external partners.

Team Leadership & Development

• Mentor train and evaluate Desktop Support Engineers to enhance technical capabilities and performance.
• Promote a culture of continuous improvement and service excellence.

Required Skills & Qualifications

• Bachelors degree in Information Technology Computer Science or related field.
• 810 years of progressive experience in IT operations or infrastructure management.
• Strong experience with Microsoft Azure specifically Azure Storage Accounts.
• Proficiency in Office 365 administration and Azure Active Directory.
• Experience handling ServiceNow or similar ITSM platforms.
• Strong understanding of IT compliance governance and regulatory requirements.
• Exposure to ISO 27001 standards and information security practices.
• Proven ability to manage IT operations across multiple project sites.
• Excellent communication leadership and stakeholder management skills.
• Ability to multitask prioritize and drive IT initiatives aligned with business objectives.

• Certifications as added advantage:
  • ITIL Foundation / ITIL Intermediate
  • CCNA
  • ISO 27001 Lead Implementer or Lead Auditor (added advantage)
• Preferred Industry Experience:
  • Prior experience in an engineering consultancy company.

Qualifications :

Bachelors degree in Information Technology Computer Science or related field.

Remote Work :

No

Employment Type :

Full-time