Customer Success Manager Creative Cloud

London - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

We are looking for a dedicated Creative Cloud Customer Success Manager to join our ambitious Digital Media team. This outstanding opportunity allows you to work directly with customers encouraging product adoption and value realization across Adobes world-class portfolio of Digital Media Creative Cloud offerings. By developing trusted advisor-level partnerships with key customer collaborators you will deliver product presentations and point-of-view documents that build awareness and excitement among customer power users.

What Youll Do

Maintain deep product knowledge and customer guidelines across our Creative Cloud suite.
Build and maintain positive relationships with customers understanding their needs and ensuring their happiness with Adobes products and services.
Assist customers in effectively implementing and adopting the product ensuring they achieve their desired outcomes and improve the value they derive from it.
Position Adobes complementary products alongside Creative Cloud in relevant and value-focused ways. Ensure customers engage with the entire Cloud portfolio. This includes core creative applications Firefly and Adobe Express.
Build and deliver product value presentations and point-of-view documents to customer collaborators and executives.
Align with internal collaborators such as Account Managers Sales Specialists Solutions Consultants and Product Marketing to guide the customer through a successful launch adoption and value realization.
Help identify opportunities for growth within accounts closely aligning with other internal collaborators.
Take responsibility for the customers overall success with Adobes Creative Cloud platform including activation engagement adoption expansion and health scores.
Gather customer feedback analyze trends and provide valuable insights to the product development team to drive continuous improvement and improve the products features and functionality.
Identify customers with deployment risk and partner with an Account Manager to build and implement get-well plans.

What You Need to Succeed

Proficient French communication skills are required. Both written and verbal.
Proven track record of effectively addressing customer challenges to reach resolution.
Proven track record of meeting or exceeding sales targets or customer success goals.
Previous experience working as a trusted advisor to drive business value and sales expansion opportunities.
Familiarity with creative software including Creative Cloud and other related creative industry products is a plus.
Bachelors Degree or equivalent work experience.
5 years relevant work experience in customer success sales and/or solutions consulting with a preference for experience in the creative or technology industries.
Proven experience as a self-motivated collaborative and responsible professional who is passionate about exceeding client expectations.
Resourceful: Able to prioritize multi-task and perform effectively in ambiguous environments.
Communicative: Outstanding presentation and interpersonal skills.
Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite and also end users.
Available to travel up to 50%.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Manager

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...

What Youll Do

Maintain deep product knowledge and customer guidelines across our Creative Cloud suite.
Build and maintain positive relationships with customers understanding their needs and ensuring their happiness with Adobes products and services.
Assist customers in effectively implementing and adopting the product ensuring they achieve their desired outcomes and improve the value they derive from it.
Position Adobes complementary products alongside Creative Cloud in relevant and value-focused ways. Ensure customers engage with the entire Cloud portfolio. This includes core creative applications Firefly and Adobe Express.
Build and deliver product value presentations and point-of-view documents to customer collaborators and executives.
Align with internal collaborators such as Account Managers Sales Specialists Solutions Consultants and Product Marketing to guide the customer through a successful launch adoption and value realization.
Help identify opportunities for growth within accounts closely aligning with other internal collaborators.
Take responsibility for the customers overall success with Adobes Creative Cloud platform including activation engagement adoption expansion and health scores.
Gather customer feedback analyze trends and provide valuable insights to the product development team to drive continuous improvement and improve the products features and functionality.
Identify customers with deployment risk and partner with an Account Manager to build and implement get-well plans.

What You Need to Succeed

Proficient French communication skills are required. Both written and verbal.
Proven track record of effectively addressing customer challenges to reach resolution.
Proven track record of meeting or exceeding sales targets or customer success goals.
Previous experience working as a trusted advisor to drive business value and sales expansion opportunities.
Familiarity with creative software including Creative Cloud and other related creative industry products is a plus.
Bachelors Degree or equivalent work experience.
5 years relevant work experience in customer success sales and/or solutions consulting with a preference for experience in the creative or technology industries.
Proven experience as a self-motivated collaborative and responsible professional who is passionate about exceeding client expectations.
Resourceful: Able to prioritize multi-task and perform effectively in ambiguous environments.
Communicative: Outstanding presentation and interpersonal skills.
Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite and also end users.
Available to travel up to 50%.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Manager