Customer Liaison Team Leader Private Installations

We are unique

Essential Energy is an organisation that values your voice empowers your autonomy recognises the strength in diversity and prioritises your well-being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional rural and remote communities while being a pivotal player in the energy industrys future.

As an Enterprise Agreement level position this position is currently open to Essential Energy permanent employees only.

About the role

As the Customer Liaison Team Leader Private Installations you will lead and supervise the Private Assets team in delivering high-quality customer service across Essential Energys Private Defect Management and Master Subtractive Metering Programs. Youll support operational activities drive continual improvement and ensure effective communication and defect rectification processes. This role is pivotal in maintaining stakeholder relationships managing escalated enquiries and contributing to compliance and audit functions.

This role can be based anywhere withinEssential Energys operational footprint.

About You

You are a proactive leader with a strong customer focus and a passion for continuous improvement. You thrive in dynamic environments and are confident in managing teams and resolving complex issues. Your ability to build collaborative relationships and drive operational excellence makes you a key contributor to business success.

About your skills
You bring strong leadership and team management capabilities excellent problem-solving skills and a proactive approach to decision-making. Your communication and customer service skills enable you to handle diverse stakeholder interactions effectively. You are highly organised able to manage competing priorities and proficient in relevant business systems and computer operations.

Required Qualifications

• Diploma in Business or demonstrated capability through relevant qualifications and/or past employment experience.

Desired experience

• Proven experience in a similar management role within the energy distribution sector
• Demonstrated ability to resolve customer enquiries and complaints
• Skilled in analysing operational data and preparing reports
• Technical knowledge to manage planned and unplanned events with appropriate solutions
• Familiarity with legislative and regulatory frameworks relevant to the role

For further information please review PD NET0769 and contact Jason Kirkpatrick Customer Liaison Manager on.

Applications close on Sunday 18 January 2026 at 11:55pm

Passionate people. Global thinking. Regional heart.

Building a better energy future.

Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender age ethnicity sexual orientation or disability.

As an organisation our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.

At Essential Energy we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to Essential Energy (including alternate formats of application forms or alternate ways for accessibility). To discuss adjustment requirements please contact or call us on.