Customer Liaison Specialist Private Installations
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Job Location:
Port Macquarie - Australia
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
We are unique
Essential Energy is an organisation that values your voice empowers your autonomy recognises the strength in diversity and prioritises your well-being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional rural and remote communities while being a pivotal player in the energy industrys future.
About the role
As a Customer Liaison Specialist Private Installations you will be responsible for managing customer interactions and outcomes relating to customer interfacing programs. You will resolve complaints and disputes coordinate customer support arrangements and assist the Customer Service Branch in delivering efficient service and managing relationships with customers retailers and key stakeholders.
You will design and deliver tailored communications maintain accurate records and contribute to the continuous improvement of customer interface processes. This role requires a proactive approach to problem-solving strong stakeholder engagement and a commitment to delivering high-quality outcomes.
This role will be based within theEssential Energy footprint with the ability to work from home in a hybrid work environment.
About your skills
You possess strong communication and interpersonal skills with the ability to influence and negotiate outcomes. Your problem-solving and decision-making abilities enable you to apply sound judgement within delegated limits. You are skilled in researching and analysing customer data maintaining confidentiality and managing a varied workload under pressure. You are proficient in computer operations and business systems relevant to the role.
Required Qualifications
- Certificate IV in Business or demonstrated capability through relevant experience and/or qualifications.
Desired Experience
- Experience in customer liaison advisory complaints or dispute resolution roles.
- Proven success in managing complex customer interactions and problem-solving.
- Experience in compiling data coordinating communications and managing multiple priorities.
- Experience working with cross-functional teams to deliver customer-focused outcomes.
- Ability to manage sensitive customer issues with discretion and professionalism.
- Familiarity with customer support systems and CRM platforms.
For further information contact the Customer Liaison Manager Jason Kirkpatrick on
Applications close on Sunday 18 January at 11:55pm
Passionate people. Global thinking. Regional heart.
Building a better energy future.
Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender age ethnicity sexual orientation or disability.
As an organisation our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.
At Essential Energy we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to Essential Energy (including alternate formats of application forms or alternate ways for accessibility). To discuss adjustment requirements please contact or call us on.
Required Experience:
IC
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
